Natalie Shahlavi
Restaurant Manager at FoodWell- Claim this Profile
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Bio
Experience
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FoodWell
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United Kingdom
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Food and Beverage Services
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1 - 100 Employee
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Restaurant Manager
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Jun 2021 - Present
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Floor Supervisor/IST
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Feb 2019 - Present
Ensuring all front of house team is trained up to an equal and high standard, to ensure the guest experience is personalised, unique and unforgettable. Creating any training plans for front of house staff and ensuring that all relevant training is up to date.Having exceptional standards.Being part of a brand new restaurant opening, and helping in the growth of the business by training the front of house staff.
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Server at Australasia
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Jan 2014 - Feb 2019
Main role here is to deliver impeccable service to every guest that is seated. Working in one of Manchesters best restaurants, it is important to exceed and excel expectations. Attention to detail is vital, giving the guest a unique and unforgettable experience. Main role here is to deliver impeccable service to every guest that is seated. Working in one of Manchesters best restaurants, it is important to exceed and excel expectations. Attention to detail is vital, giving the guest a unique and unforgettable experience.
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Place2Be
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United Kingdom
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Non-profit Organizations
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300 - 400 Employee
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Play therapist
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May 2016 - May 2017
Role here is to meet with individual children on a weekly basis to give them the time and space needed to develop and grow. Patience, understanding, trust and a non judgemental approach is essential in the growth and development of the child. Role here is to meet with individual children on a weekly basis to give them the time and space needed to develop and grow. Patience, understanding, trust and a non judgemental approach is essential in the growth and development of the child.
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Open Minds counselling
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United Kingdom
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Individual and Family Services
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Counsellor
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Nov 2014 - Mar 2016
Using an integrative approach, with a person centred foundation to build therapeutic relationships with regular clients to help them help themselves to overcome difficulties they are facing. Using an integrative approach, with a person centred foundation to build therapeutic relationships with regular clients to help them help themselves to overcome difficulties they are facing.
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Play Therapist
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May 2014 - Jul 2015
Role here is to meet with individual children on a weekly basis to give them the time and space needed to develop and grow. Patience, understanding, trust and a non judgemental approach is essential in the growth and development of the child. Role here is to meet with individual children on a weekly basis to give them the time and space needed to develop and grow. Patience, understanding, trust and a non judgemental approach is essential in the growth and development of the child.
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The Restaurant Group plc
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United Kingdom
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Hospitality
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500 - 600 Employee
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Waitress at Frankie and Bennys
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Apr 2012 - Jan 2014
Main roles include delivering excellent service and working under pressure in one of Meadowhalls busiest restaurant venues. Coming in day to day contact with various guests from various backgrounds. Ensuring standards are exceptional. Recently gained 100% on mystery guest for delivering excellent service. Main roles include delivering excellent service and working under pressure in one of Meadowhalls busiest restaurant venues. Coming in day to day contact with various guests from various backgrounds. Ensuring standards are exceptional. Recently gained 100% on mystery guest for delivering excellent service.
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Ribshack Bar & Grill
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United Kingdom
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Consumer Services
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Waitress
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Nov 2011 - Apr 2012
Key member of the team that supported the business since opening. Main roles included delivering excellent service to every guest, exceeding and excelling expectations. Ensured standards were exceptional, particularly whilst working under pressure during high volume concert evenings. Key member of the team that supported the business since opening. Main roles included delivering excellent service to every guest, exceeding and excelling expectations. Ensured standards were exceptional, particularly whilst working under pressure during high volume concert evenings.
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Zizzi Restaurants
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United Kingdom
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Restaurants
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700 & Above Employee
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Host, Bar, Busser
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Aug 2009 - Nov 2011
Main responsibility being seating and greeting guests ensuring their experience was simply perfect. Other roles included delivering meals and drinks, running the bar during busy shifts and maintaining the restaurants high level of cleaning and attention to detail. Communication with all departments during sales hours was a key aspect of day to day work. Main responsibility being seating and greeting guests ensuring their experience was simply perfect. Other roles included delivering meals and drinks, running the bar during busy shifts and maintaining the restaurants high level of cleaning and attention to detail. Communication with all departments during sales hours was a key aspect of day to day work.
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Education
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Leeds Metropolitan University
Bachelor of Science (B.Sc.), Therapeutic Counselling -
Mac Nutrition
Clinical Nutrition/Nutritionist -
School of Natural Health Sciences
ICHM Diploma, Professional Relaxation Therapy -
School of Natural Health Sciences
ICHM diploma, Stress Management and Coping Skills -
Sheffield City College
NCFE Level 1-3, Counselling & Helping Skills -
Rotherham College of Arts and Technology
BTEC National Diploma, Photography