Southwest Airlines D225 Cadet

• Jul 2022 - Present

Customer Account Specialist

• Sep 2021 - Jul 2022

-Welcome customer phone calls and respond to all queries including product knowledge, pricing, billing, grievances, and service -Reviewing and updating customer account information through CARGAS, MPX, and Talk Desk systems -Work alongside area management to provide timely and accurate emergency call response and information -Welcome customer phone calls and respond to all queries including product knowledge, pricing, billing, grievances, and service -Reviewing and updating customer account information through CARGAS, MPX, and Talk Desk systems -Work alongside area management to provide timely and accurate emergency call response and information

Residence Hall Director

• Aug 2020 - May 2021

-Oversee the function and safety of a residence hall containing one hundred residents with three resident assistants -Create initiatives to establish and harbor a positive and welcoming environment for a diverse group of residents -Communicate and collaborate with campus officials to promote safety and wellness for university residents -Oversee the function and safety of a residence hall containing one hundred residents with three resident assistants -Create initiatives to establish and harbor a positive and welcoming environment for a diverse group of residents -Communicate and collaborate with campus officials to promote safety and wellness for university residents

Resident Assistant

• Aug 2019 - May 2020

-Mediated conflicts and personal issues among more than 40 residents -Planned social and educational events to engage, develop, and bond residents -Called upon residents weekly to continuously build rapport and trust within the assigned residence hall -Mediated conflicts and personal issues among more than 40 residents -Planned social and educational events to engage, develop, and bond residents -Called upon residents weekly to continuously build rapport and trust within the assigned residence hall