Natalie Sawford Smith

Client Success Manager at Mediahawk
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Contact Information
us****@****om
(386) 825-5501
Location
Kempston, England, United Kingdom, GB
Skills

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Bio

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Credentials

  • Activia Management
    -
    May, 2015
    - Nov, 2024

Experience

  • Mediahawk
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Client Success Manager
      • Nov 2019 - Present

      Providing a high level of support for all clientsEnsuring all aspects of our market leading Client Excellence Plan are completed to the highest standard.Maintaining fantastic relationships with all clientsProviding training to explain new features and the Mediahawk product both internally and externallyEnsuring Client feedback is passed in to the product development team to keep Mediahawk customer led.Overseeing Client projects and ensuring a speedy delivery.Overseeing the entire customer journey for the life of their contractDelivering excellent customer service throughout the Client Services teamSupporting the team in delivering all requests for clients as quickly and efficiently as possibleConducting regularly customer reviews to ensure the system is utilised to its full ability

    • Client Services Relationship Manager
      • Sep 2016 - Nov 2019

      Overseeing the entire customer journey for the lift of their contractDelivering excellent customer service throughout the Client Services teamSupporting the team in delivering all requests for clients as quickly and efficiently as possibleConducting regularly customer reviews to ensure the system is utilised to its full ability

    • Senior Customer Service Representative
      • Jul 2014 - Sep 2016

      Managing the overall Client Service DeskProject managing bespoke client requestsSupporting clients both face to face and over the phone

    • Customer Service Advisor
      • Nov 2012 - Jul 2014

      Completing new number requestsTraining Customers on the Mediahawk platform both face to face and over the phoneCompleting new account set upsManaging number stock allocation

  • The Barns Hotel
    • Reception Supervisor
      • Jul 2009 - Oct 2012

      Providing a high level of customer serviceTaking reservationsEnsuring communication between all departments Managing a small team Providing a high level of customer serviceTaking reservationsEnsuring communication between all departments Managing a small team

Education

  • Dame Alice Harpur School
    1995 - 2004
  • Biddenham Upper School
    Business Studies
    2004 - 2006

Community

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