Experience

Purity Life Health Products LP

• Canada
• Wellness and Fitness Services
• 100 - 200 Employee

• Systems & Customer Care Manager

  • Jun 2022 - Present

• Systems & Pricing Manager

  • Jan 2022 - Jun 2022

• Systems & Pricing Team Lead

  • Feb 2021 - Jan 2022

• National Pricing & Sales Coordinator

  • Mar 2019 - Feb 2021

  - Maintain and review customer pricing database - Provide support to sales team's day to day customer management and planning - Ensure customer Pricing Adjustment Forms are processed and entered into pricing system - Ensure pricing is loaded accurately for all national accounts - Create custom pricing reports for Account Managers - Notify the Account Managers of price changes required to meet Gross Margin objectives and submit to or assist in submission to customers - Compile and maintain a current database of customer pricing - Fill in listing & new item forms for retailers - Maintain and submit customer portal data - Complete and maintain accuracy of customer promotional planners as required - Maintain GS1/ECC Net Database and review invoices - Collect and submit product images as requested by customers - Identify and help resolve system and process issues which contribute to errors - Administrative support for Key Accounts, including 60 day pricing and new item set up - Validating UPC codes and weights/dimensions for listing forms - Back-up on sales analysis in Qlikview and reports and needed - Customs queries as required

• Bilingual Customer Service Representative

  • Feb 2017 - Mar 2019

  Provide the highest level of bilingual, proactive customer service to all Purity Life customers.Obtain orders via phone, fax and email and enter the orders into the AS400/Webseries system.Assists customers with all product and sales queries and complaints.Handle inbound calls and inquiries.Perform back order maintenance and process back orders through outbound calls to ouraccounts.Process any authorized credits for accounts through the AS400/Webseries system.Build and maintain customer relationships.Enter new customer data and other sales data for current customers into computer database



Franklin Electric

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Project Liaison

  • Mar 2016 - Jan 2017

  • Worked closely with Franklin Electric and the Property Management company on a new build.• Identified key requirements• Communicated and coordinated information and activities between various groups• Responded to requests for assistance, resources, information as required, including correspondence, proposals, internal documents• Updated Sharepoint site on a regular basis, including Project files. • Attended and coordinated individual & group meetings in regards to the project, via phone and one site• Met the needs of diverse groups and demonstrated respect • Performed other duties as assigned in response to needs.

• Bilingual Customer Service / Manager

  • Jul 2006 - Mar 2016

  • Addressed and resolved customer service inquiries for all of Canada. • Analyzed product order and sales data, providing lead time on products.• Provided accurate and complete information to customers on the status of their order• Verified, corrected, and processed orders for customers via fax, phone, EDI and emails, processed RMA's and credits.• Communicated frequently with customers on updates, information, concerns and suggestions. • Provided product specifications, programs, pricing and delivery information.• Pro-actively anticipated customer needs and identified any potential opportunities or issues.• Managed staff, including planning, assigning, and directing team work; addressing complaints and resolving problems. • Encouraged team members to look for opportunities for process simplification and improvements. • Analyzed incoming orders to identify opportunities for additional product sales and offer product substitution where applicable.• Assisted with managing the group email box ensuring all orders, requests, and issues were addressed in a timely manner.• Maintained electronic and customer databases ensuring all information was current.• Kept records of customer interactions, transactions and managed various reports • Communicated and coordinated efforts with all internal departments • Managed day to day activities at the warehouse branch• Managed budgetary resources • Arranged meetings and training sessions • Traveled for business as needed.



Cantar Pool Products (formerly Jacuzzi Leisure Products)

• Bilingual Customer Service / Supervisor

  • Jun 2001 - Jul 2006

  • Responsible for a team of Customer Service Representatives, provided support and direction within a fast-paced environment. • Continued to manage several Canadian, U.S. and International sales accounts including all aspects of order entry, problem solving and exceptional service• Liaised with Sales Representatives and Upper Management on a daily basis to meet customer expectations• Processed orders via phone, fax and email using AS400 (KBM)• Provided light technical support to distributors • Completed credit notes and provided warranty information



Cantar Pool Products

• Bilingual Customer Service/ Representative

  • Feb 1999 - Jun 2001

  • Responsible for several Canadian, European and U.S. sales accounts. • Multi-tasked throughout a busy working day, including order entry, problem solving and exceptional service.• Obtained excellent reviews. • Assisted with the implementation of AS400 based software, including writing instruction guide and holding training sessions in both English and French. • Responsible for several Canadian, European and U.S. sales accounts. • Multi-tasked throughout a busy working day, including order entry, problem solving and exceptional service.• Obtained excellent reviews. • Assisted with the implementation of AS400 based software, including writing instruction guide and holding training sessions in both English and French.



Air Canada

• Flight Attendant

  • May 1998 - Dec 1998