Experience

File & ServeXpress

• United States
• Legal Services
• 1 - 100 Employee

• Court Relationship Manager and Implementation Lead

  • Apr 2021 - Present

  Strategic partner for business growth initiatives, including designing structures and methods to obtain new partnerships and successful market expansions Create “path-forward” accountability measures for team management Perform gap analysis and produce recommendations to improve client experience, marketing communications, and education outreach to align with business core values and objectives Strategic partner for business growth initiatives, including designing structures and methods to obtain new partnerships and successful market expansions Create “path-forward” accountability measures for team management Perform gap analysis and produce recommendations to improve client experience, marketing communications, and education outreach to align with business core values and objectives



Bank of America Merchant Services

• United States
• Financial Services
• 300 - 400 Employee

• Senior Paralegal - Human Resources

  • Aug 2019 - Mar 2021

  Charged with designing methods for delicate projects to ensure confidentiality and accuracy were maintained Managed complex initiatives requiring relationship-building techniques, creation of effective workflows while maintaining business objectives Gap-analysis and report writing to senior leadership of project status, next steps to achieve strategic goals Achievements: My design and effectiveness methods, combined with my work ethic and relationship building with cross-functional teams, resulted in a permanent job offer even with a joint venture that was scheduled to close. Contract: Aug. 2019-Feb. 2020; direct hire Feb. 2020 - March 2021 - Joint Venture ended in 2021 Show less



Self Employed

• Real Estate
• 1 - 100 Employee

• Caregiver

  • Jan 2019 - Aug 2019

  Caregiver for close family member who was going through cancer treatments and transplant Caregiver for close family member who was going through cancer treatments and transplant

• Client Engagement Director

  • Sep 2014 - Jan 2019

  Partnered with Senior Management to design program objectives, job functionalities, accountability methods to ensure business strategies were aligned by appointing “right people in right positions” Led change initiatives for domestic and international firms to streamline workflows Strategized with top executives to determine best process and people for effective management oversight Problem-solver for complex business structures to simple, workable solutions using technology, central communication and oversight Achievements: Outstanding Achievement for collaborative project design and client outreach, named “Fiercest Advocate for our Clients,” built team structure and accountability measures resulting in a 47% increase in client engagement and 14% increase in target market revenue, "A-team" member for strategic projects, steadily promoted due to leadership and interpersonal skills. Show less



EF Education First

• Education Management
• 1 - 100 Employee

• Professional Educator

  • May 2014 - Jan 2015

  Performed gap analysis for individual contributors to assess skill levels and desired outcomes Delivered on-point curriculum for learning objectives Collaborated with management to learn its strategies to implement with our teams Achievements: Extended contract and direct hire for skills in building and managing relationships, noted skillset in cultural competency, understood that customer satisfaction drives reimbursement and repeat business. Performed gap analysis for individual contributors to assess skill levels and desired outcomes Delivered on-point curriculum for learning objectives Collaborated with management to learn its strategies to implement with our teams Achievements: Extended contract and direct hire for skills in building and managing relationships, noted skillset in cultural competency, understood that customer satisfaction drives reimbursement and repeat business.



San Jose Learning Center

• United States
• Higher Education
• 1 - 100 Employee

• Professional Educator

  • Sep 2013 - May 2014

  Conducted analysis of individual talents to determine methods to use for linguistic design to meet client objectives Trained international clients in new practices to meet their goals Met with management to relay client objectives, discuss business strategies and how to best bring about success for both Achievements: My ability to ask the right questions, accurately gather information, and successfully implement linguistic design methods, resulted in larger client groups and increased business revenue. Show less



Morgan, Franich, Fredkin & Marsh

• Senior Paralegal

  • Aug 2012 - Apr 2014

  Managed multiple intricate projects from implementation to completion, including client intake, research, report writing, and presentation of findings Regularly communicated with management to ensure objectives and strategies were being tracked Achievements: Effective workflows and management results in training other team members in similar practices. Managed multiple intricate projects from implementation to completion, including client intake, research, report writing, and presentation of findings Regularly communicated with management to ensure objectives and strategies were being tracked Achievements: Effective workflows and management results in training other team members in similar practices.



Sutter Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Supervisor IV, Labor and Risk Management Paralegal

  • Dec 2008 - Jun 2012

  Oversight and management of: Multiple mergers throughout northern California, including system design, presentations, information gathering, workflow reporting, and facilitations with senior management of project objectives, timelines, and new systems ADA-compliance initiative, including providing education to medical foundations and offices, collaboration with ADA-consultants to ensure legal compliance strategies were met Acquisition of hospital in northern California, including workflow management, legal compliance, and delivering of project plans to completion Liaison to Senior Management and Regional management for project status and concerns Other Duties: Organized and guided culture shift for merger of 3 medical offices in northern California from siloed facilities to one Built and managed relationships with cross-functional teams resulting in new business objectives and timelines being met Achievements: Leveraged project management, organizational design and effectiveness skills for promotions to oversee large scale, business-critical projects while building long-lasting relationships with multiple departments. Contract - December 2008-February 2009, Full-time February 2009-June 2012 Show less



Intel Corporation

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Organizational Development Consultant

  • 2011 - 2011

  Achievements: Implementation of detailed recommendations by Executive Leadership after presentation of fact-finding and analysis accomplished through organization development methods. Project Assignment: Assist the Business Management Team (“BMT”) within the Americas Sales & Marketing Operations to realign its workforce functions, mission, and business operations to bring those into focus with Intel’s global strategies and guide them through this transformative process. Approach: Beckhard’s model was used in this change initiative as a visual compass to measure steps and progress, including the Action Research Model, Qualitative Research Method. Interviews, creating of surveys, data gathering, and undertaking both SWOT and TOWS analysis to ensure prudent resolutions. Show less



First Graduate

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Organizational Development Consultant

  • 2010 - 2010

  Achievements: Presented recommendations to client, resulting in improved programs for career services and counselling for college-bound students. Project Assignment: Led client meetings to identify challenges facing non-profit organization, including change and transition of roles, programs to improve efficiencies and access. Approach: Developed survey, interview queries to extract underground issues, research, and analysis of data. Achievements: Presented recommendations to client, resulting in improved programs for career services and counselling for college-bound students. Project Assignment: Led client meetings to identify challenges facing non-profit organization, including change and transition of roles, programs to improve efficiencies and access. Approach: Developed survey, interview queries to extract underground issues, research, and analysis of data.



Bullivant Houser Bailey

• United States
• Law Practice
• 100 - 200 Employee

• Litigation Paralegal

  • Oct 2002 - Nov 2008

  Achievements: Provided litigation support to attorneys for all phases of litigation including document review and management, subpoenas, deposition preparation, document production. Supported attorney as the sole trial paralegal at a 3-day jury trial in Chico, California in 2008, managing all aspects of trial presentation and document and witness management. Achievements: Provided litigation support to attorneys for all phases of litigation including document review and management, subpoenas, deposition preparation, document production. Supported attorney as the sole trial paralegal at a 3-day jury trial in Chico, California in 2008, managing all aspects of trial presentation and document and witness management.