Curl Care Associate

• Jun 2022 - Present

Experience Manager

• Mar 2016 - Apr 2019

Responsible for increasing awareness of products and the brands eco-system, uplifting sales across all product categories, visual merchandising, and comprehensive reporting across multiple high street retailers in approx 30 stores as well as group training in call centres. Work with retail partners as a front line sales and training partner, developing relationships with Create/implement training programmes, deliver interactive coaching and group training sessions. Responsible for increasing awareness of products and the brands eco-system, uplifting sales across all product categories, visual merchandising, and comprehensive reporting across multiple high street retailers in approx 30 stores as well as group training in call centres. Work with retail partners as a front line sales and training partner, developing relationships with Create/implement training programmes, deliver interactive coaching and group training sessions.

Regional Development Manager

• Aug 2015 - Mar 2016

Responsible for the in store brand merchandising, team training, product sales, and management of in store demonstrators within approx 100 stores across multiple high street retailers and supermarkets. Managing the sell in / sell out of products to independent retailers. Recruitment and selection of in store Experts within my dedicated area. Direct line manager of 15 in store Dyson Experts. Responsible for the in store brand merchandising, team training, product sales, and management of in store demonstrators within approx 100 stores across multiple high street retailers and supermarkets. Managing the sell in / sell out of products to independent retailers. Recruitment and selection of in store Experts within my dedicated area. Direct line manager of 15 in store Dyson Experts.

Temp Commercial Sales Executive

• May 2015 - Jul 2015

Supporting account managers with commercial product sales within call centres across the south of the UK. Supporting account managers with commercial product sales within call centres across the south of the UK.

Area Store Manager

• Oct 2012 - Apr 2015

As an Area Store Manager, I am responsible for building and developing a virtual sales team across multiple retail stores, to deliver agreed business objectives. Key responsibilities include: - Managing, coaching and developing a virtual sales team across 30 stores, spanning a wide geographical location, to successfully provide Apple based solutions to end customers - Creating and implementing a training schedule to develop the skills of in store teams across the Apple ecosystem - Building & maintaining relationships with key stakeholders at all levels across multiple businesses, specifically store and regional managers - Providing regular reporting on area performance and store visits - Achieving set business goals and sales uplift across my area - Presenting to and communicating with a range of audiences - Delivering a consistently excellent customer experience - In store merchandising execution - Full territory schedule management The successes I have had within my current role have been a result of my experience in a number of areas. These include my attention to detail, my understanding of and my passion to achieve business goals and my strong people and relationship building skills. Show less

Store Manager

• May 2011 - Oct 2012

• Coaching and training the team to maximise sales opportunities• Delivering against company targets & kpis • Delivering great customer experience results and driving a customer focused environment• Performance management and development of the team through regular performance reviews and annual PD’s• Recruitment & induction of new starters• Building cross channel relationships to deliver the best experience • Delivering an honest and compliant business• Managing HR cases• Disciplinary & Grievance trained• Offering regional support to other stores and managers in terms of recruitment and disciplinaries`• Planning and delivering product launches within store Show less

Assistant Store Manager

• May 2009 - May 2011

• Coaching and training the team to maximise sales opportunities• Delivering against company targets & kpis • Delivering great customer experience results and driving a customer focused environment• Performance development of the team through regular performance reviews and annual PD

Senior Sales Advisor

• Feb 2004 - May 2009

- Achieving personal sales targets- Exceeding expectations in customer service results- Ensuring customer needs are met and managing expectations - Training new starters - Managing in store deliveries and stock