Experience

Gaynor Minden

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• B2B Marketing & Experience Manager

  • Jul 2022 - Present

  Managing B2B e-commerce site launch, weekly B2B customer marketing communications, content calendars. Responsible for raising customer satisfaction year-over-year.Employ UX, web design best practices to drive traffic to B2B e-commerce site.

• Customer Experience & Events Manager

  • Jul 2020 - Sep 2022

  Events and trade show marketing and logistics. Responsible for developing and analyzing customer journey, communications and customer-centric success strategy. Created new-hire onboarding program and materials from the ground up for CX department.Carefully curating the customer experience on all direct and indirect communication channels. Created, constructed and distributed first and only company-wide Customer Experience handbook. Graphic designer for product line drawings for catalogs and flyers.

• Customer Experience and Events Coordinator

  • Jun 2017 - Jun 2020

  Executed events for B2B trade shows, organized all aspects of event shipping logistics and merchandised booths for 20+ wholesale trade shows and DTC events per year. Resolved high-volume of customer calls, emails and LiveChats daily from worldwide retail and wholesale customers with excellent customer support. Generated excitement for 25th anniversary wholesale promotions with creative e-blast copy, design and social media incentives. Successfully dispatched multiple yearly mailings to hundreds of wholesale accounts worldwide.



Elite Resorts & Spas

• Hospitality
• 1 - 100 Employee

• Graphic Designer and Marketing Manager

  • Jan 2016 - Jul 2017

  Marketing for holistic hotels and healing immersive experiences to different target demographics through various social media channels. Designed custom graphics for social media ad campaigns on Facebook and Instagram. Copywriter on content for e-blasts, invitations, workbooks and website advertisements. Marketing for holistic hotels and healing immersive experiences to different target demographics through various social media channels. Designed custom graphics for social media ad campaigns on Facebook and Instagram. Copywriter on content for e-blasts, invitations, workbooks and website advertisements.



Disneyland Resort

• United States
• Entertainment
• 700 & Above Employee

• Parade Performer

  • Aug 2014 - Jun 2017

  Parade performer, dancer and character actress at the Disneyland Resort in Anaheim, CA. Mickey's Soundsational Parade, Paint the Night Parade, A Christmas Fantasy Parade, Mickey's Frightfully Fun Parade and various special events. Required to maintain exceptionally professional level in every performance to create magical guest experiences at the resort. Completed intensive new hire training to adhere to strict presentation standards. Approved for multitude of performance roles with the ability and flexibility to switch roles at a moments notice.



Celebrity Cruises, Inc.

• Hospitality
• 1 - 100 Employee

• Professional Dancer

  • Oct 2013 - Mar 2014

  -Performed in six full-scale production shows weekly on a six month cruise around the world.-Traveled to Hawaii, Panama Canal, Central America, Bahamas, South America, Virgin Islands, Mexico and along the California coast, assisting passengers with shore excursions and exploring different cultures. -Performed in six full-scale production shows weekly on a six month cruise around the world.-Traveled to Hawaii, Panama Canal, Central America, Bahamas, South America, Virgin Islands, Mexico and along the California coast, assisting passengers with shore excursions and exploring different cultures.



Caesars Entertainment Corporation

• Jubilee! Dancer and Showgirl

  • May 2012 - Oct 2013

  -Las Vegas showgirl in the longest running show on the Las Vegas strip for three contracts at Bally's Hotel and Casino.-Featured showgirl at red carpet event for Cee Lo Green's residency at Planet Hollywood. -Las Vegas showgirl in the longest running show on the Las Vegas strip for three contracts at Bally's Hotel and Casino.-Featured showgirl at red carpet event for Cee Lo Green's residency at Planet Hollywood.



National Charity League, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Communications Coordinator

  • Oct 2011 - May 2012

  Developed new content for Wordpress Ticktalker.org blog, customer engagement site. Initiated QR code treasure hunt with prizes, giveaways and contests for participating in website challenges to encourage members to chat and interact on the Ticktalker.org website. Redesigned website layout for Ticktalker.org website aimed at connecting younger users. Coordinated and managed email blasts, phone calls, and interviews for "Your Next Chapter." Collaborated with New York Times bestselling author Iris Krasnow on 3 volume ebook and paperback publication "Your Next Chapter."



Dance Threadz

• United States
• Writing and Editing

• Social Media Manager and Retail Associate

  • Jun 2006 - Oct 2011

  Created marketing plan to attract new customers via social media. Managed visual merchandising in-store and window displays. Designed coupons and flyers to hand out at local studios and schools. Assisted with buying product and ordering wholesale items. Fit hundreds of dancers in their personalized pointe shoe fitting sessions, ensuring perfect shoe fit, safety, comfort, and customer loyalty. Created marketing plan to attract new customers via social media. Managed visual merchandising in-store and window displays. Designed coupons and flyers to hand out at local studios and schools. Assisted with buying product and ordering wholesale items. Fit hundreds of dancers in their personalized pointe shoe fitting sessions, ensuring perfect shoe fit, safety, comfort, and customer loyalty.



CTC Destinations & Meeting Management

• Event Planning Assistant

  • Jun 2010 - Dec 2010

  Assisted with all aspects of event management to pull off a successful private event at The Grand Californian Hotel at The Disneyland Resort. Checked in guests, provided set up and take down, and managed raffle table ticket sales. Procured donations and assembled raffle baskets for giveaways. Helped assemble centerpieces for 100 tables at elaborate company dinner. Assisted with all aspects of event management to pull off a successful private event at The Grand Californian Hotel at The Disneyland Resort. Checked in guests, provided set up and take down, and managed raffle table ticket sales. Procured donations and assembled raffle baskets for giveaways. Helped assemble centerpieces for 100 tables at elaborate company dinner.



Fox (Film, TV and Sports)

• Josephson Entertainment, Production Intern

  • May 2009 - Aug 2009

  Entertainment production intern assisting on the lot with script reading, daily operations, and filming.On set production experience with "Bones" on Fox. Data entry for scripts with potential to become major motion pictures. Entertainment production intern assisting on the lot with script reading, daily operations, and filming.On set production experience with "Bones" on Fox. Data entry for scripts with potential to become major motion pictures.



Hypomania Content

• United States
• Entertainment

• Production Intern

  • May 2009 - Jul 2009

  Television production summer intern. Assisted with filing and organizing potential scripts and show treatments. Worked on research and development for Savage Love TV show at HBO offices. Television production summer intern. Assisted with filing and organizing potential scripts and show treatments. Worked on research and development for Savage Love TV show at HBO offices.