Natalie Mueggler
Bilingual Funding Contract Coordinator (Yamaha Financial Services) at YAMAHA MOTOR CANADA LTD.- Claim this Profile
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French Professional working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Assad Kayhan, MBA
Natalie is very detailed with her work, compassionate and goes the extra mile to ensure customer satisfaction.
Assad Kayhan, MBA
Natalie is very detailed with her work, compassionate and goes the extra mile to ensure customer satisfaction.
Assad Kayhan, MBA
Natalie is very detailed with her work, compassionate and goes the extra mile to ensure customer satisfaction.
Assad Kayhan, MBA
Natalie is very detailed with her work, compassionate and goes the extra mile to ensure customer satisfaction.
Credentials
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M course with Learning Curves Foundation
Learning Curves FoundationSep, 2018- Oct, 2024 -
Pistol Fundamentals Course
Armatura GroupJun, 2016- Oct, 2024 -
Resolution in Managing Conflict
Women's Centre of York RegionJun, 2016- Oct, 2024 -
M2 licensed rider
Learning Curves Foundation (rider training and development)Jul, 2014- Oct, 2024 -
Certified Car Seat Technician
St. John Ambulance OntarioJun, 2015- Oct, 2024 -
Standard First Aid and Basic Rescuer CPR Level C & AED
Rescue 7 Inc.Mar, 2015- Oct, 2024 -
PAL (Possession and Acquisition Firearms licence) restricted and non-restricted
Chief Firearms Officer
Experience
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YAMAHA MOTOR CANADA LTD.
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Canada
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Retail
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100 - 200 Employee
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Bilingual Funding Contract Coordinator (Yamaha Financial Services)
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Aug 2016 - Present
•Audit, review and process all new lease/loan contracts received; coordinate deficiencies with dealers to successfully process all contracts •Ensure all documentation requirements have been met according to policies and procedures, ensuring all information corresponds to the credit approval, the personal and financial information on the contracts are accurate and that the lease/loan follows the current program parameters •Provide exceptional front line support to dealers by professionally answering questions pertaining to documentation deficiencies, policies, procedures and programs •Coordinate funding queue workflows to ensure processing efficiency and accuracy •Liaise with Credit regarding any conditional credit approval documents required and authorize the payment to the dealer on a file that has met all requirements •Perform income verification and approval for loan applicants (i.e. T4 and T1 statements, pay stubs) to ensure they meet the necessary requirements and stipulations
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Hyundai MOBIS
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South Korea
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Motor Vehicle Manufacturing
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700 & Above Employee
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Bilingual Dealer Support Coordinator
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Feb 2016 - Jul 2016
•Respond to dealer inquiries in a professional, timely and accurate manner •Respond to dealer parts catalogue inquiries and various parts related inquires •Maintain ongoing relationships with dealers to provide technical support as required •Provide technical customer service support for dealers on issues related to product identification, supply inquiries, catalogue requests, etc. •Action dealer returns including debits, credits, order and parts discrepancies, maintain report/log of authorization for return of parts stock •Coordinate with other departments as necessary to initiate solutions to dealer concerns •Maintain accurate records of all inquiries and processing actions •Price and track shipments, mitigate various transportation issues as required •Track supply concerns and back orders, report the outcome to the dealer •File manufacturing related claims •Promote dealer satisfaction while following policies and maintaining service level standards
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Harley-Davidson Motor Company
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Bilingual Customer Relations Specialist
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Feb 2016 - Feb 2016
•Responded to inbound/outbound calls, inquiries and complaints related to Motorcycles, Parts and Accessories, General Merchandise, and website related/ ‘Harley Owners Group’ (HOG) questions •Provided translation services for unilingual management, technical lead, and warranty administrator for documents such as, warranty claims, dealer technical files, and e-mails between dealer staff and management •Worked with stakeholders to promptly and accurately resolve issues and identify communication trends •Contributed as part of a team to meet and exceed customer service quality and departmental statistical measurements •Used independent judgement and authority to authorize repairs to vehicles within or outside of the warranty period (goodwill), created unique and creative solutions when the Manufacturer’s Warranty did not apply •Provided clarification to dealers on Sales Support Programs related to Parts and Accessories and vehicles
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Honda Canada Inc
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Canada
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Motor Vehicle Manufacturing
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500 - 600 Employee
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Bilingual Customer Relations Specialist
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Sep 2012 - Jul 2015
•Negotiated with dealers to provide goodwill assistance to our loyal customers; maintaining balance between customer satisfaction and the needs of the business to retain and increase revenue •Accurately documented information and presented arguments in a convincing, influencing manner to resolve “out of the box” and “grey matter” issues and provide client satisfaction •Provided exceptional front line support for agitated and irate customers and dealers while remaining professional, calm, and rational under pressure •Responded to customers’ requests, applying sound judgement to resolve disputes and avoid escalations, maintaining clients’ relationship with our brand •Thoroughly managed customers’ cases and followed up until closure in an efficient and accurate manner •Resolved customer concerns and complaints, increasing loyalty resulting in quality business and positive customer relations
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American Express
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United States
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Financial Services
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700 & Above Employee
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Bilingual Fraud Protection Specialist
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Nov 2011 - Aug 2012
•Answered and generated fraud and credit protection alert calls in a high volume, fast paced call centre environment to ensure an acceptable level of risk •Answered and generated fraud and credit protection alert calls in a high volume, fast paced call centre environment to ensure an acceptable level of risk
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College Pro Window Cleaning
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United States
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1 - 100 Employee
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Franchise Manager
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Dec 2005 - Oct 2009
•Managed a crew of 4-5 students, operating a seasonal window cleaning business; hired and trained staff •Facilitated learning by guiding, developing and teaching new recruits and franchisees during senior years •Provided recommendations to improve business processes to increase efficiency and enhance productivity •Executed deadlines in completing work and demonstrated fast decision making in a challenging environment •Managed multiple demands and competing priorities throughout day to day business tasks •Resolved customer concerns and complaints, increasing loyalty resulting in quality business and positive customer relations •Consistently delivered quality work to customers, achieving recommendations and referrals for future clientele
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Education
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2016 - 2016
Centennial College
Certificate in Automotive Engines Level 1, Introductory to Auto Mechanics -
2005 - 2010
York University
Honours B.A.,, Criminology
Community
