Experience

Homeware Essentials Limited

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Customer Service Administrator

  • May 2022 - Present

  Homeware Essentials is one of the UK's leading Non-Food wholesale supplier for Convenience Stores. Provides excellent telephone-based customer support to customers who have queries relating to deliveries and returns or would like to place an order by phone. • Manage customer queries, end to end, providing a prompt and efficient service • Liaising with Couriers regards to missing items, proof of deliveries or loss claims • Liaising with Warehouse personnel regards to CCTV of certain customer queries • Processing sales returns promptly and efficiently, raising the associated credit notes and keeping customers informed • Answer incoming telephone calls from the customers ordering line and enter orders onto software during the call • Accurately enter new customer information into CRM database • General office administration and clerical functions • Assisting with ad-hoc admin duties within the department during times when the phone is quiet • Holiday cover for Warehouse Administration Show less



South Tees Hospitals NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant

  • Sep 2019 - Sep 2019

  I am was working on a temporary basis at James Cook hospital. I was based in the Cardiology department, assisting with all administrative duties. I answer the phone and take messages as required. I am also tasked to type clinic letters from a dictaphone, sending out client information letters and assisting the team with any other duties. I am was working on a temporary basis at James Cook hospital. I was based in the Cardiology department, assisting with all administrative duties. I answer the phone and take messages as required. I am also tasked to type clinic letters from a dictaphone, sending out client information letters and assisting the team with any other duties.



MSS Executive Search

• Stokesley, North Yorkshire, United Kingdom

• Office Administrator & Sales Support

  • May 2016 - Aug 2019

  MSS provide Executive Search services Internationally. We are a firm of specialist headhunters with over 35 years in recruitment and a business pedigree spanning more than 50 years as a member of the MMC Group. In a dynamic and challenging business environment the role of senior managers and executives across all sectors, functions and geographies is business critical. At MSS Executive Search we are specialists at fulfilling challenging roles across a diverse range of sectors. We have a wealth of experience in the following market sectors: Manufacturing, Engineering, Waste Management and Recycling, Logistics and Supply Chain and Construction. We have a strong network in the below disciplines: Board & Executive, Sales & Marketing, Engineering, Accounting & finance and HR. Show less



Direct Group Limited

• Doncaster, United Kingdom

• Customer Service Administrator

  • Apr 2014 - Jan 2016

  Ryan Direct Group (RDG) combines the latest technology with great customer service to provide insurance solutions to some of the UK’s best known insurance and retail brands. Part of the Ryan Specialty Group, RDG provides end-to-end insurance services including everything from product development, sales and distribution and compliance through to claims validation and policy administration. We've been providing specialist insurance solutions for over 20 years, and our long-term relationships with clients and their customers are built on trust and integrity. Contact us today to join the growing number of partners who choose Ryan Direct Group to manage their insurance services from marketing, sales and service through to renewals and claims administration.. Here I was responsible for providing comprehensive assistance with the renewal of insurance policies to ensure a smooth, seamless and efficient service. I provided updates on policies to brokers with all the relevant information and producing policy certificates when required. A key part of the role was pro actively contributing the development and implementation of effective new processes to enhance overall organisation efficiency. The role was divided in to two main responsibilities, administration and telephony services. Handling and processing confidential and highly sensitive client information on a daily basis. An eye for detail was essential for efficiency and productiveness. Show less



Albion bakery

• Epworth

• Bakery Manager

  • Sep 2005 - Apr 2014

  The Bakery supplies nationwide to numerous trade and commercial premises, with handmade bread products to farm shops, restaurants and trade. Their bakeries have been serving the local people with freshly baked goods and confectionery since 1849 I started working here when I was at school and it started as a Saturday job. Working my way up I reached a managerial position. Leading and managing staff, engendering an environment of high motivation, positive engagement and providing the support required to ensure the delivery of optimal performance. Delivering high quality customer service, taking orders, providing information of items and services, and resolving any problems or compliance with professionalism and courtesy was a key part of the day. I also carried out a range of administrative task, including completing staff time sheets, and ensuring the completion of various other paperwork. Show less



Cruise Ship Spa employers - London Wellness Academy

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Massage Therapist

  • Nov 2010 - Jul 2011

  Steiner has operated spas onboard luxury cruise ships for over 40 years and during that time has witnessed the spa, beauty and cruise industry transform from appealing to niche markets to serving the vacationing public at large. In fact, both the spa and cruise industry are central to the North American lifestyle and continues to become more central in Europe and other regions. Since our early beginnings, Steiner has offered cruise ship jobs to over 50,000 beauty, spa and fitness professionals, giving them the opportunity to see places that others only dream about. Many stay with us for one or two contracts, but a core group remain with us for much longer – 20 or even 30 years. My contract with Steiner lasted nine months and I travelled around the world providing treatments to guests of the vessel. Maximizing revenue by ensuring a consistently fully booked service, delivering the highest level of care and attention and using cutting edge technology to perform traditional treatments. I held full consultations with each client to identify their requirements and ensure their needs are met through appropriate treatments. Cross selling other services and facilities to generate additional revenue and maximise customer retention rates. Show less