Product Trainer

• Sep 2019 - Present

Account Manager

• May 2012 - Jan 2019

Served as lead point of contact for all matters specific to assigned accounts. Assisted with high severity requests or issue escalations. Enlisted support of sales specialists, implementation resources, and service resources, while ensuring timely and successful delivery of solutions according to customer needs and objectives. Installed programs for changes requested or fixes. Oversaw software support team as needed.• Provided education to accounts on new features and interface for better workflow, as well as onsite training for new clients onsite.• Analyzed high priority issues and worked with programming to provide resolutions to client needs. Show less

Interactive Support Specialist

• Aug 2006 - May 2012

Researched, resolved, and responded to client questions and problems received via telephone calls, e-mail, letters, and faxes. Ensured completion of client callbacks and compliance in accordance with customer service standard. Documented, tracked, and monitored client's problems and issues to ensure proactive recognition and resolution of software and system trends. Participated in team projects enhancing quality and efficiency of help desk services, department, and organization. Acquired and maintained knowledge of relevant product offerings and supported policies to provide technically accurate solutions to customers.• Installed programs for changes requested and test.• Assisted account manager with daily troubleshooting issues. Provided evening and weekend on call support.• Conducted software and system customer training. Show less

Copay Administrator

• May 2004 - May 2006

Resolved issues with any work in location more over four days, and performed quality assurance on work completed by employees, as well as providing new employee training. Resolved issues with any work in location more over four days, and performed quality assurance on work completed by employees, as well as providing new employee training.

Underwriting Assistant

• Apr 2002 - Apr 2004

Processed medical records and applications for system imaging. Contacted medical facility for additional information to process applications. Processed medical records and applications for system imaging. Contacted medical facility for additional information to process applications.

Manager

• Feb 1999 - Feb 2002

Audited paperwork and completed bank deposits. Prepared weekly numbers, weekly labor reports, controlled GPA%, and completed end-of-month paperwork. Audited paperwork and completed bank deposits. Prepared weekly numbers, weekly labor reports, controlled GPA%, and completed end-of-month paperwork.