Experience

Risinger Brothers Transfer

• United States
• Truck Transportation
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2011 - Present

  • Develop relationships with customers and become a liaison for any needs or issues that may arise • Track and report loads for on time pickup and delivery • Report to upper management with load counts, failures, and service levels. • Negotiate rates with customers • Meet with customers to plan and meet their special shipping needs • Maintain spreadsheets of data to assist with management decision making • Develop relationships with customers and become a liaison for any needs or issues that may arise • Track and report loads for on time pickup and delivery • Report to upper management with load counts, failures, and service levels. • Negotiate rates with customers • Meet with customers to plan and meet their special shipping needs • Maintain spreadsheets of data to assist with management decision making



Technisource

• United States
• Information Technology & Services
• 400 - 500 Employee

• Systems Support Specialist

  • Sep 2004 - Feb 2011

  • Captured and documented business requirements coming out of meetings. Most often requested by project teams for my ability to comprehend, provide feedback, and document the conversation into business functions, processes, or requirements. • Developed diagrams of business flows utilizing Visio Software during analyst meetings for project development.• Worked directly with Systems Analysts to improve developer experience by upgrading developer workstations allowing efforts to move forward.• Worked extensively with Excel Spreadsheets to manage work for various Claims Rewrite efforts. Many reports were customized and generated with extensive customization that provided leadership with pertinent information.• Assisted leadership in the migration of the entire department of 600+ from the traditional cubicle environment to a collaboration environment. This involved working with administrative services to create and implement the collaboration environment and the move plan. In addition to the logistics changes, there were also cultural changes that I managed.• Worked effectively with other IT areas to quickly resolve issues impacting the Claims Rewrite. For example, was able to work effective with the hardware area to obtain necessary computer replacement in an expedited manner. Also, worked effectively with the business partner whenever they had questions or related to IT. • Completed assignments from analysts, managers, and directors as requested. These requested varied from administrative to analyst level work requiring the use of various software including SharePoint, Lotus Notes, PowerPoint, Doors (a requirements tool that was customized for this effort) and other MicroSoft based tooling.• Worked in conjunction with Communications Lead for department wide project update meetings to all 600+ associates where I would help with room set up, PowerPoint development, presentation prep, and actual presentation coordination. Show less

• Administrative Assistant

  • Feb 2001 - Sep 2004

  • Scheduled meetings, arranged travel, created and ran presentations, set up and maintained spreadsheets• Ordered merchandise and maintained accounts to document spending.• Administrative Assistant for Directors at Aurora (Large Wheel Loader Division) and Mossville (Truck Engine Division)