Experience

Orangetheory Fitness | Honors Holdings LLC

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Studio Account Manager

  • Sep 2021 - Present

  Responsible for providing leadership and daily direction to the sales teams in our facilities. As Account Manager I must have a solid understanding of sales, member accounts and operational excellence. As the lead for the sales function, the Studio Account Manager must execute a lead generation/marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must pose a high-caliber approach to staff development. Ensures that all front desk systems are followed such as account management, proper Member Check-In, telephone inquiries (general, sales and account related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests, and document scanning. Working closely with the Studio Head Trainer to insure a cohesive connection, communication and balance between the sales associates and Coaches on a daily basis. Show less

• Assistant Studio Manager

  • Jul 2021 - Sep 2021



Warby Parker

• United States
• Apparel & Fashion
• 700 & Above Employee

• Customer Experience Advisor - Remote

  • Nov 2020 - Aug 2021

  Deliver above-and-beyond customer service over the phone, email, and live chat Become an expert in Warby Parker's internal management system in order to efficiently process sales orders and maintain customer relationships Use our communication software to interact with your teammates, management, and other departments Notice even the smallest trends and pain points in our work, then brainstorm solutions to improve each customer’s experience Deliver above-and-beyond customer service over the phone, email, and live chat Become an expert in Warby Parker's internal management system in order to efficiently process sales orders and maintain customer relationships Use our communication software to interact with your teammates, management, and other departments Notice even the smallest trends and pain points in our work, then brainstorm solutions to improve each customer’s experience



Orangetheory Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Assistant Studio Manager

  • Jan 2020 - Mar 2020

• Lead Sales Representative

  • Feb 2018 - Jan 2020

  Responsible for meeting and exceeding all key performance sales indicators for the fitness studio’s goals. Worked closely with the Studio Manager to ensure optimal studio performance including but not limited to: coaching and training of all new Sales Associates , processing membership renewals, maintaining an effective referral program, maintain accurate sales records, conduct a high volume of telephone calls both incoming and outgoing, lead studio previews/ consultations with prospective members, create and maintained an enthusiastic positive environment for all staff and members. Work closely with Fitness Team to ensure that processes are fulfilled . Also Follow up and follow through activities with all prospective clients. Responded immediately to member requests, inquiries, and concerns effectively, provided excellent customer service and motivated members and staff daily. Show less

• Sales Associate

  • Feb 2017 - Feb 2018



CSC

• United States
• Information Technology & Services
• 700 & Above Employee

• Senior Assistant Customer Support

  • May 2015 - Feb 2017

  Responsible for processing and issuing life insurance policies for new METLife insurance policy owners resulting in the preservation or cancelation of a policy, made changes and updates to insurance policies and benefits, answered high volume of inbound and placed outbound calls concerning policy owners and their coverage, provided excellent customer service to all policy holders. Responsible for processing and issuing life insurance policies for new METLife insurance policy owners resulting in the preservation or cancelation of a policy, made changes and updates to insurance policies and benefits, answered high volume of inbound and placed outbound calls concerning policy owners and their coverage, provided excellent customer service to all policy holders.