Natalie Miles

Global Head of Retailers and Distributors at ICONIC LONDON
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK

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5.0

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Laura Hogan

I worked alongside Natalie in New York and in this time, saw her lead a team to success. She has excellent analytical, a positive attitude, solution orientated and self-motivated. I highly recommend Natalie.

Jane Moran

Natalie thinks about things the rest of us overlook. As a result, she led her team to discover deeper insights and ideas. Her business savvy is complemented by her creative acumen and worldliness. All these attributes were critical when we worked together to grow the business.

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Experience

    • United Kingdom
    • Personal Care Product Manufacturing
    • 1 - 100 Employee
    • Global Head of Retailers and Distributors
      • Sep 2020 - Present

    • United Kingdom
    • Personal Care Product Manufacturing
    • 1 - 100 Employee
    • Head Of International
      • Jan 2020 - Aug 2020

      • Commercial: Manage all financial reporting and budgets across all international markets. • Key Achievements: Within 6 months, secured 4 global retailer partnerships including US: Nordstrom, Anthropologie US, Europe: Douglas and Sephora ANZ. All partnerships to launch Q4 2020 and Q1 2021, respectively. • International: Identify key markets, distributors, and retailers to grow the brand globally. Launching into 4 new markets (US, Germany, Australia / NZ, and Scandinavia) within 6 months. Projecting international growth +50% YOY in the next 12-18 months. This includes overseeing sales, marketing, pricing, and product mix strategy per country per channel. • US Retail: Work direct to retail with US & CA markets - Nordstrom and Anthropologie US (online only). • European Retail: Working direct to retail with Douglas (online only). • APAC Retail: Working via distributors in these territories (Taiwan, HK, Macau, and Japan) through department stores, online and hotel spas. In talks with SNK China before closures. • China Cross Boarder: Heading up the research, strategy, and preparation to launch NEOM into China via cross-border trade using a TP. • Re-Brand & Re-Launch: Working with existing territories (TW, HK, and ME) to re-launch and re-brand NEOM, bringing in new distributor partners where necessary. • Strategy: Define and lead the international sales, marketing, and promotion strategy. • Digital: Lead strategy and execution of the launch of NEOM on US, Europe, and Asia. • Pricing: Lead and executed a competitive international pricing strategy across US, Europe, China, and Australia. • Processes: Implemented ‘new ways of working’ across the department to increase efficiency, improve marketing, communication, and sales. • Management: Manage one Sales Manager and two Account Executives. Show less

    • Personal Care Product Manufacturing
    • 1 - 100 Employee
    • Global Head Of Sales and Business Development
      • Aug 2018 - Dec 2019

      • Commercial: Responsible for managing all financial reporting and budgets. Total sales £10 million. • Key Achievements: Increase sales by +68% in 4 months, with projected growth in the following markets within the next 12 months (EMEA 20%, US 6% and Canada 11%). • International: Identify key markets, distributors and retailers to grow the brand globally. Launching into 7 new markets (e.g. KSA, Poland, Russia and China) and projecting +20% YOY in the next 12 months. • US Retail: Work direct to retail with US & CA markets (x 580 doors) and managing a US field team. Retail partners include SNK US, Nordstrom, Bloomingdales, Blue Mercury, Soft Surroundings, SAKS, SDM / Murale. • EMEA Retail: Work via distributors with Douglas, Marionnaud, ICI Paris, Matas, Kicks, Harvey Nichols, Whites, Bloomingdales & Galleries Lafayette, Limoni and La Gardenia (x 700 doors) • ASIA Retail: Isetan, Joyce Beauty and BFF. Secured Sephora SEA to retail directly to launch Rodial (Indonesia, Philippines, AU & NZ, Malaysia, HK, Singapore, Thailand, India) in Q3 2020. • Online Retail: THG UK, US, AU, Beauty Bay, Feel Unique, Ulta, Amazon US and Amazon France. • Strategy: Define and lead the global sales, marketing and promotion strategy. • Digital: Pioneer a digital distribution strategy e.g. launched a global online partnership with THG (UK, US and AU) £250K opening order across all three markets. • Processes: Implement new business and operational processes to increase efficiency and profit. • Management: Manage one Senior Sales Manager, two Account Managers and two Senior Account Executives. I have grown the team from one to five members in 12 months. Show less

    • United Kingdom
    • Cosmetics
    • 400 - 500 Employee
    • Manager, US TV Shopping
      • Mar 2016 - Jul 2018

      • Program and Launches: Developed strong marketing and promotional campaigns for ELEMIS QVC US including new product and promotional programs. Star launch: Peptide4 Night, 1st US exclusive. Named June item of the month with a 100% sell through of $1.5M. • Commercial: Responsible for managing all financial reporting.• Sales Growth: Manage extended assortment on QVC.com and seizing new on-air opportunities i.e. Beauty iQ. YOY results: On-Air +209%, Off-Air +206% (BAT +206%, AD +260% and EA +59%).• International: Worked closely with regional marketing leaders to ensure local/cultural relevance.• Strategy: Defined and led the QVC US promotion and marketing strategy.• Network: Built and maintained strong working relationships with key vendors and QVC.• Beauty Industry: Regular competitive analysis. • Management: Manage cross-functional teams across US and UK.• Key Achievements: Delivered YOY - total retail sales +90%, #2 Skincare brand for New Names +208%, customer base +83% and doubled All-In Productivity. Show less

    • TV Shopping International Account Manager
      • Nov 2014 - Mar 2016

      • Management: Launched and strategically managed QVC Italy, France, TVSN and QVC US. Achieving 91% sales through with QVC US within first 6 months of launch.• Program and Launches: Developed strong marketing and promotional calendars for QVC Italy, France and QVC USA. YOY sales: QVC Italy +32%; France +322% and US 6780%. Plus secured first TSV within 6 months of launch.• Commercial: Responsible for managing all financial reporting.• Sales Growth: Launched online brand shop on QVC Italy. Resulted in BAT penetration +33.5% (average 12%) with an average of 4.5* customer reviews. • Key Achievements: QVC US, delivered total retail sales (2016) $3.8 million within 8 months. US customer count 68% within 6 months and an increase in average new names of 2.8 (average for skincare 1.9). Nominated for four customer choice awards, including “rising star” within 8 months.• Production: Manage and set up processes for operations, legal claims, BAs, User Trials and QA. Show less

    • United Kingdom
    • Personal Care Product Manufacturing
    • 1 - 100 Employee
    • International Channel Manager
      • Jan 2014 - Nov 2014

      • Commercial: Responsible for managing all financial reporting. Total sales £5.4 million with projected account to achieve sales of £10 million in three years. • International: Identify key distributors and retailer partnerships to grow the brand in key retailers. Spain: Sephora, El Corte Ingles and Body Bell. Achieving £700,000 within 12 months. • Retail Partners: Worked directly with Sephora Europe and via distributors with the following retailers: Douglas, El Corte Ingles, Body Bell, Marionnaud, ICI Paris, Whites, Golden Apple and AS Watson. • New Product Development: Collaboration with Head of Marketing with consideration to market nuances, demand and commerciality. • Trade Marketing: Proactively develop launch and trade marketing plans with accounts to support brand and sales growth targets. • Strategy: Defined and led the retail marketing strategy to drive market share. • Management: Manage two Account Executives. Show less

    • United Kingdom
    • Manufacturing
    • 700 & Above Employee
    • Key Account Manager
      • Jul 2013 - Jan 2014

      • Strategy: Develop and implement strategic joint business plans to drive sales and deliver profit across multi-sales channels.• Forecasting: Deliver against monthly sales forecasts and oversee supply chain.• Sales Growth: Present new products and secured opening orders in key retailers.• Program and Launches: Implementing in store promotional campaigns and optimize NPD buy ins. • Commercials: Managing trade budgets and sell out performance for key accounts. • Management: Managed internal and external field teams to ensure full compliance to St. Tropez merchandising standards and in store activities. Show less

    • European Business Development Manager
      • Sep 2012 - Jul 2013

      • Strategy: Develop and implement an international strategy to achieve sales and profit targets. • Distribution: Identify and secure profitable new distribution opportunities internationally. • Retail Partners: Worked via distributors with the following retailers: Douglas, Muller, El Corte Ingles, Marionnaud, Matas, Vita and Kicks.• Forecasting: Formulate sales forecasts and targets by country.• Network: Develop strong working relationships with buyers, distributors and key personnel to grow the St. Tropez business across Europe.• Program and Launches: Develop customised trade marketing plans to support key retailers with country partners. • Management: Management of one Account Executive.• Key achievements: Successful roll out of the ‘Kate Moss’ campaign in Europe. No 1 market leader in Sweden within 18 months and raising performance by 9% YOY. Show less

    • United Kingdom
    • Cosmetics
    • 1 - 100 Employee
    • Marketing Manager
      • Jun 2010 - Sep 2012

      • Account Management: Manage 6 beauty brands to the value of £6m with £1m marketing budget. T-Zone / Colorsport fastest growing brands by 21% YOY. • Program and Launches: Developed strong marketing promotional and product calendars. • Strategy: Develop a two-pronged communications strategy for T-Zone involving both traditional, trade and digital marketing. Plus, brand-repositioning strategy to reposition the Colorsport brand. • Commercial awareness: Taking advantage of competitive margins, advertising & promotional opportunities and retail space in store. Secured an additional range extension within 3 months. • International: Work with international markets to increase channels of distribution. - launch T-Zone in Russia, Europe and South Africa. • Digital: Led the development of websites and digital communications for brands including T-Zone and Colorsport along with developing an online beauty shop. Show less

    • United Kingdom
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Assistant PR & Marketing Manager
      • Sep 2007 - Jun 2010

      • Marketing Strategy: Devised 1-year marketing plan within agreed budgets – including positioning & messaging, media choice and strategy planning media spend to drive membership and sales. Achieved 45,000 new members in 8 months. • Program and Launches: Developed programs for DHC skincare including new product and promotional programs. • Strategy: Launched DHC UK on e-retailers, TV Shopping and managed an Affiliate Marketing program. • Marketing Strategy: Devised 1-year marketing plan within agreed budgets – including positioning & messaging, media choice and strategy planning media spend to drive membership and sales. Achieved 45,000 new members in 8 months. • Program and Launches: Developed programs for DHC skincare including new product and promotional programs. • Strategy: Launched DHC UK on e-retailers, TV Shopping and managed an Affiliate Marketing program.

  • new<id Cosmetics
    • London, United Kingdom
    • Marketing Executive
      • Sep 2005 - Aug 2007

      * Promotional calendar: Supported the Head of Marketing to create market-focused calendars tailored to key accounts. * Events: Managed the execution of in-store and off-site events, including new store openings, seasonal and product launch events. * Management: Manage a team of area managers. Achieved 500% increase in sales over 10 months and doubling the number of stores with 6 months. * Promotional calendar: Supported the Head of Marketing to create market-focused calendars tailored to key accounts. * Events: Managed the execution of in-store and off-site events, including new store openings, seasonal and product launch events. * Management: Manage a team of area managers. Achieved 500% increase in sales over 10 months and doubling the number of stores with 6 months.

Education

  • Stirling University
    BA Hons, Business Law with Business Studies
    1998 - 2002
  • The Manchester Metropolitan University
    Masters, Public Relations
    2002 - 2004

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