Experience

Carers Queensland Inc.

• Australia
• Individual and Family Services
• 200 - 300 Employee

• Team Leader / Family Carer Support Officer

  • Mar 2010 - Present

  ➣ Assume responsibility for skilled assessment of carer needs, eligibility for support, care planning / coordination and carer support and consultation ➣ Assist families to navigate government systems in order to access services and supports within community, whilst providing information for carers and families on organisations and services both Government and non-Government to ensure carers are accessing relevant and appropriate support ➣ Ensure family carers are actively involved and integral to the decision making process, whilst maintaining a proactive community development approach to carer issues ➣ Arrange, deliver and promote carer activities and events, facilitate carer support groups, trainings and retreats, and ensure services are appropriately coordinated and consumer focused ➣ Apply strong team leadership and support up to six staff members, providing supervision of work flow ➣ Facilitate team meetings, identify training needs and provide first class staff training, building capability and team cohesion and deliver mentorship to staff equipping them with tools and support necessary to provide quality person-centred service to clients ➣ Approve timesheets, ensure staff are paid accurately and on time, and perform performance reviews ➣ Provide advocacy for change within service systems, addressing the needs of the carers, whilst at the same time networking with services and agencies to maximise services and supports offered to carers and their families ➣ Perform administrative duties including maintaining and updating client records / database and utilise effective client complaints management skills to successfully resolve client issues ➣ Develop policy, procedures and work instructions, whilst participating in ongoing development and improvement of processes and systems ➣ Ensure regular client reviews to capture the most relevant information in regards to the client’s needs, negotiating and following up to ensure that carers needs are being met Show less



Commonwealth Respite and Carelink Centre

• Australia
• Government Administration

• Project Officer

  • Mar 2008 - Feb 2010

  ➣ Assume responsibility for developing, planning, coordinating and evaluating the delivery and standard of Mental Health brokered respite services ➣ Respond promptly to requests for service, providing carers with information on respite options including emergency respite and other support services and refer carers to other relevant services where necessary ➣ Developed and implemented programs an activities which meet the identified needs of carers of people with mental illness, psychiatric and intellectual disability ➣ Develop care plans, advocating on behalf of carers for increased flexibility of respite provision and manage allocated brokerage funds ➣ Coordinated human, financial and material resources of the mental health respite program and in partnership with local stakeholders developed innovative respite options to address identified service gaps ➣ Collaborate with, developed and maintain strong partnerships with internal and external stakeholders driving organisation success and continuous improvement ➣ Connect with clients through a personalised service, building rapport and trust on openness and honesty, whilst delivering on customer service accurately and quickly ➣ Communicate effectively with team members to create a positive, harmonious and constructive workplace and cultivate strong relationships ensuring mutual goal realisation Show less