Experience

Springstone

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Call Center Operations Manager

  • Dec 2021 - Present

• Call Center Manager

  • Jan 2021 - Dec 2021

• Call Center Supervisor

  • Oct 2018 - Jan 2021

• Shift Lead Phone Counselor

  • Jan 2017 - Sep 2018

• Phone Counselor

  • Dec 2015 - Jan 2017



Oaklawn Health and Rehabilitation

• Social Service Worker

  • Jul 2012 - Oct 2014

  Assist the Social Services Director in planning, organizing, implementing, evaluating, and directing Social Service programs to provide services that meet the social and/or emotional needs that affect the residents' ability to achieve their highest level of function. Complete assessments of residents at admission, upon change of condition, quarterly, and/or annually. Lead Care Plan meetings with residents and/or family and therapy staff to discuss progress, plans of discharge, and/or placement options. Show less

• Unit Secretary

  • Jul 2012 - Jul 2013

  Handle administrative duties within a nursing home/rehabilitation facility. Perform clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care. Maintain a line of communication between the patient and the clinical staff. Schedule doctor appointments for residents and set up wheelchair transportation, if applicable.

• Social Services Assistant PRN

  • Oct 2011 - Jul 2012

  Assist the Social Services Director/Worked in planning, organizing, implementing, evaluating and directing Social Service programs to provide services that meet the social and/or emotional needs that affect the residents' ability to achieve their highest level of function. Complete assessments of residents at admission, upon change of condition, quarterly, and/or annually.

• Certified Nursing Assistant

  • Aug 2011 - Jul 2012

  Provide direct care to residents, under the supervision of a licensed nurse in accordance with facility policies and procedures. Report residents needs and concerns to a licensed nurse. Report observations, resident condition changes and any other pertinent resident information to the licensed nursing staff to assist in the ongoing assessment, development, and revision to the plan of care.



University of Louisville

• United States
• Higher Education
• 700 & Above Employee

• Test Supervisor and Proctor

  • Sep 2003 - Jul 2013

  Assist with the administration of large scale, nationally standardized testing programs both computerized and paper. Assist with the protection of secure, highly confidential and valuable documents by maintaining inventory and testing files. Assist with the administration of large scale, nationally standardized testing programs both computerized and paper. Assist with the protection of secure, highly confidential and valuable documents by maintaining inventory and testing files.



Cracker Barrel

• United States
• Restaurants
• 700 & Above Employee

• Server and Server Trainer

  • Sep 2003 - Aug 2011

  Provide great customer service, take orders, deliver food to patrons. Teach new staff the policies and procedures of proper and pleasant food service to the guests of the restaurant. Provide great customer service, take orders, deliver food to patrons. Teach new staff the policies and procedures of proper and pleasant food service to the guests of the restaurant.