Experience

Travel Marquette

• United States
• Travel Arrangements
• 1 - 100 Employee

• Office Manager

  • May 2022 - Present



National Park Service

• United States
• Government Administration
• 700 & Above Employee

• Visitor Use Assistant

  • May 2018 - Oct 2019

  Worked and operated a busy visitor center and information station to provide visitor information, maps, brochures, and orientation to the Lakeshore. Provided excellent customer service and assistance to visitors regarding the rocks, flora and fauna, and answer questions about the area. Provided education about Leave No Trace and rules and regulations to the public in the visitor center, and on trails while roving. Created a Leave No Trace poster geared towards Pictured Rocks. Operated a cooperating association sales area, made sales, kept records, helped with clerical work, made change, operated National Park Service till for fee collection Position was assisting the visitor use supervisor, so always willing to help with miscellaneous projects, and trained volunteers and new employees. Performed on-site roving interpretation programs Followed formatting for National Park Service brochures went to the sites and took photos and obtained GPS coordinates so visitors could find the visible shipwrecks within the Lakeshore, and developed graphics using Adobe Photoshop. Conducted monthly vehicle inspections. Updated Standard Operating Procedure Manuals and Fee Manuals in reference to the superintendent compendium, and fee audit forms, helped get the visitor center ready and up to date for the summer season. Created camping binders for staff, volunteers (campground hosts) and visitor use which provided campground maps, directions, site lengths and descriptions, photos, and available trails at each campground. Assisted in switching drive-in campgrounds to a reservation system by testing the website, finding errors, and communicated errors to recreation.gov. Input data onto website, and created campground and site descriptions using interpretive language. Put together monthly visitor center statistics for the Chief of Interpretation. Used Excel and recreation.gov to create monthly statistics and graphs for visitor use in the backcountry. Show less



Togo's Inc.

• Marquette, MI

• Store Manager/Shift Manager

  • Apr 2017 - May 2019

  • Count money for deposit, deposit money, get change from bank, close out till at the end of the shift, • and enter waste, sales, and revenue into Excel Spreadsheets • Provide customer service by being friendly and helpful, handle complaints by listening to the customer and provide service recovery options to keep customers happy, and help customers at the register • Put away new stock from food distributors, monitor labor costs and make staff changes as necessary, and clean restaurant • Supervise 4-7 employees per shift, train employees, evaluated/observe employees and help employees be successful in the work being performed, encourage staff, assign job tasks, ensure work performed is completed, and maintain professionalism. Show less



TEACHING-FAMILY HOMES OF UPPER MICHIGAN

• Marquette MI

• Direct Care Woker

  • Sep 2016 - May 2017



Uncle Ducky Outdoors, LLC

• United States
• 1 - 100 Employee

• Kayak Guide

  • Aug 2016 - Oct 2016



Marquette County Conservation District

• Marquette, MI

• Field Technician Level 2

  • May 2016 - Aug 2016

  • Served as internship requirement at Northern Michigan University • Identified and pulled target invasive species and planted native species to aid habitat restoration • Worked closely with the US Forest Service, National Park Service, Michigan DNR, Delta and Alger County Conservation District at jobs sites to maintain different agency protocols and build positive working relationships. Contracted/partnered by the US Forest Service. • Followed safety rules when chemicals were used around job sites • Wore waiters while working on the bog restoration project at Presque Isle Park, wore Tyvek suits when dealt with hazardous plants, used canoes and kayaks to access invasive species that could not be reached by foot • Traveled to work sites using personal vehicles, camped, and hiked through moderate to rugged terrain throughout the Upper Peninsula to pull invasive species or plant native species • Monitored invasive species sites using GPS mapping and tracking. Calculated and documented target areas Show less



Superior Watershed Partnership

• United States
• Environmental Services
• 1 - 100 Employee

• Great Lakes Conservation Corps Crew Member

  • May 2015 - Aug 2015

  • Pulled invasive species and planted native species and used GPS to track locations of native plants • Built mountain biking and hiking trails for the Noquemanon Trail Network, US Forest Service, and the North Country Trail and carried in all materials such as rocks, gravel, pipes for culverts, and dirt. • Contracted by the US Forest Service. • Tools used to perform the job were, rakes, McLeod rogue hoe, a powered wheelbarrow, slings for carrying rocks, clippers, shovels, hand shovels, hard hats, leather work gloves, band saws, electric powered hand saws, loppers, generators, and hand saws • Drove and hiked through multiple types of terrain during all types of weather • Performed basic woodworking/carpentry tasks for trail maintenance • Camped five days at a time at different job locations, and was appointed to camp cook so I planned and prepared meals, and followed budget guidelines • Spokesperson for the crew due to knowledge, skills, and customer service skills. Show less



Norlite Nursing

• Prep Cook

  • Dec 2013 - May 2015



Waukegan Park District

• United States
• Recreational Facilities
• 1 - 100 Employee

• Head Lifeguard

  • Apr 2007 - Aug 2011

  • Open and close batches and till, count money, exchange money at bank • Enforce safety rules and procedures, provide friendly customer service while in contact with angry, upset, distressed or hostile clients or customers • Lead in-service meetings/training • Answer routine inquiries for information about programs or services • File incident reports, maintain paperwork, and daily logs • Cleaned pool, and operated the pump room “backwashing” system, and provided minor maintenance needs to the pumps and water system. • Provided Visitor Services. Answered routine inquiries for information about programs or services provided by the Waukegan Park District. • Awarded Employee of the month golden guard award, Awarded Ellis and Associates Platinum Award 5 years in a row. • Tested water for pH and chemical balances every hour, and adjusted water and chemical levels accordingly. Show less