Experience

The Orange Square Company

• United Kingdom
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Retail Training Manager UK & Eire

  • Aug 2019 - Present

  Responsible for the implementation and execution of all brand Education and Service programs, for eleven international brands including House of Creed and Maison Francis Kurkdjian. Responsible specifically for the UK market with Global support projects. Design the Retail Training Strategy creatively and appropriately for a modern and diverse workforce in a changing and evolving retail landscape to address business needs and organisational growth and productivity.• Manage, lead, and develop the training team to achieve standards and ensure brand message is effectively communicated with appropriate and effective learning interventions• Work closely and report directly to Head of Retail to implement and execute programs for varied retail partners. Identify, report and act upon any specific education needs fit for brand endorsement that will enable the sales team to maximize revenue potential• Collaborate with Brand Perfume Expert and Global perfumers to develop, implement, and manage brand training programs as per the global marketing calendar • Ensure delivery consistency of training programs, materials and messages through standardisation and quality assurance- TTT Expertise and creation of Training workshops and professional development of Trainers and team• Identify and conduct training needs analysis and respond appropriately across the business. In addition to creating training to develop soft skills and desired behaviours• Coach, instil and champion behaviours that project the company values, brands image, and culture ;Empower effective change across the business• Champion wellbeing and the activity of continued Lifelong learning and personal development Show less

• Regional Northern Retail Training Manager

  • May 2017 - Aug 2019

  The Orange Square Company is now established as the number one distributor of artistic luxury fragrance brands in the UK.



Freelance Consultant nktraining

• United Kingdom

• Learning And Development Specialist

  • Mar 2014 - Apr 2017

  Luxury Retail and Luxury Lifestyle Markets A seasoned professional in brand, product and service specialising in luxury retail markets offering blended, engaging and interactive training interventions to elevate performance and employee capability. I offer organisational development and commercial retail education including instructional design to address and compliment the retail/ business strategy. Working with in-house L&D teams, People and Culture specialists and senior management to plan training, cascaded communications and bespoke L&D interventions. By Identifying skills shortages to increase personal development, maximise human capital and business growth in line with company strategies, vision and values. My passion for elevating learning and audience engagement is weaved through every part of my work,resulting in high performance evidenced in impact metrics and repeat business • Aligning retail strategy with appropriate development interventions and driving a positive culture • Provide strategy and support to key stakeholders and Senior Management • Support in house HR Teams with on boarding programs, Apprenticeship delivery and Talent Management • Train the Trainer specialist ensuring people (and business) development and growth • Working with international companies in brand, product and service curriculum • Creation of training materials post diagnostic and evaluation of ROI/ROE • Embedding knowledge of adult learning from theory to practice for measurable commercial results • Authorised and accredited Consultant for the Learning and Performance Institute Global Accreditation Program (LPI) Show less



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Interim Retail Learning and Development Consultant

  • Nov 2015 - Oct 2016

  Interim Contract Position - Advising and providing learning solutions to enhance the capability of M&S employees, facilitating management skills training across the UK both in store and at designated Development Retail Academies. Providing coaching, skill and behavioural development for the wider retail population including store management, Regional teams, and HRBP’s.Working closely building relationships with internal stake holders to achieve the L&D strategy. Responsible for facilitating HR programs working with the People Policies Team for all HR legal policies updates and referrals Show less



Part of the National Skills Academy for Retail (LTE Group)

• National

• Learning and Training Manager -Principal NSA Trainer

  • Aug 2010 - Aug 2014

  Companies Included :Zara, John Lewis, Marks and Spencer, Debenhams, House of Fraser Winner of Retail Trainer of the Year 2012 and Nominated for Cheshire Woman of the Year 2013 for dedication to the retail industry and outstanding achievement. Licensed National Mary Portas Masterclass Principal Trainer Responsible for the full training cycle from needs analysis, instructional design and facilitation.In addition to quality assurance and performance measures as a specialist Retail Trainer and Learning Practitioner delivering both commercial and bespoke learning interventions,leading and managing a team of professional trainers to deliver exceptional results and quality processes. Responsible for designing training sessions, including sales, customer experience and retail business acumen master classes. With a varied audience from senior management to front line staff with varied delivery models through class room, onsite training and individual coaching.Dedicated to increasing retail skills and professional development in the industry. Licensed Mary Portas Trainer and licenced to deliver the international World Host customer service products as part of the National skills Academy for Retail. • Co Managed the first Training Academy in the North West with the largest FE college in Europe and aligned the local business strategy for all commercial business • Project managed pilot scheme for Apprenticeships and graduate program for a National retailer • Conducted training needs analysis and shop diagnostic reports • Increased a large retail shopping centres mystery shops reports by 82% in one quarter through training and coaching • Selected as guest speaker and selected as a Retail Ambassador by the Sector Skills Council and featured in local and national industry media • Professional Teacher status teaching in retail subject specialisms for the largest Further Education College in Europe Show less



Kenneth Green Associates

• United Kingdom
• Personal Care Product Manufacturing
• 100 - 200 Employee

• Luxury Retail Account Manager

  • Aug 2008 - Jul 2010

  Account Management of Brands including: Hermes fragrances, Narcisco Rodriguez and BVLGARI Responsible for eleven branded fragrance houses under the KGA umbrella, successfully increasing sales and brand awareness.Managing and achieving the number one position previously ranking at number nine within the flagship store at John Lewis.Responsible for organising key promotional events both in and out of store, from these communications I simultaneously created marketing opportunities, and sourced potential revenue. Created and presented fragrance workshops to varied audiences both in store and at charity fashion shows sponsored by John Lewis. Responsible for generating KPI reports to area sales manager, working closely with senior management and company directors for new store initiative. • Achieved and maintained the number one fragrance account in the flagship store • Managing and coaching specialist BPI staff in brand education and selling skills • Team mentoring and coaching of John Lewis generic staff for additional support roles • Awarded recognition of excellence for Customer Service by John Lewis and VM standards • Featured several times in the KGA internal magazine for recognition of success in achieving sales growth and commitment to service standards. Show less



Stella McCartney

• United Kingdom
• Retail Apparel and Fashion
• 400 - 500 Employee

• Account Manager and Trainer

  • Dec 2007 - Jul 2008

  Remaining under the Gucci/ YSL group.Selected to launch the Stella McCartney fragrance and skincare CARE line within Selfridges and John Lewis stores working closely with the Education team and National Sales Manager to effectively launch NPD across all doors within the UK. Responsibilities included installation and set up of accounts, Visual merchandising ensuring brand guidelines were met and timelines for launch were adhered to, working closely with store management. Staff training on product, customer service standards and behavioural competencies, KPI reporting, and team management. Show less



Saint Laurent

• France
• Luxury Goods & Jewelry
• 700 & Above Employee

• Travel Retail Coordinater/ Multi site

  • Feb 2000 - Nov 2007

  Day to day Multi Terminal Management Yves Saint Laurent, Alexander McQueen, Stella McCartney: Delivering and supporting the retail operations and brand education for Yves Saint Laurent and emerging brands across the three terminal retail stores at Manchester Airport. Responsible for the day to day sales and promotion of pillar lines and product launches of Premium Luxury brands. Selection and coaching of promotional team, multi site staff rota coordination and management. • Selected to launch Stella McCartney Skincare on the domestic market • Product and make up artistry training delivered in house at head office Neuilly Paris France. • Selected as colour specialist, coordinating multi site promotional activity • Designated signatory for Airport security staff passes Show less



Self employed Promotion representative

• National

• Promotion and Brand Representative - Chanel, YSL, Bvlgari, Hermes, Golf Open, MUFC (VIP)

  • Feb 1998 - Dec 2000

  Working as a freelance promotional representative and company ambassador for prestigious brand leaders, including leading cosmetic and fragrance houses. Acting as a team leader for National VIP hospitality events, and retail calender events.Work was initially supplied by agencies but my reputation for excellence and service soon created repeat business and referrals. • Selected as part of the premium sales team in Travel Retail for sales success • Dedicated promotional consultant and Make up Artist for Yves Saint Laurent • Product launch and promotions for all major cosmetic and fragrance Houses • VIP Host for the Golf Open, Manchester United Football Club, MUTV, ITV television, and international business conferences Show less