Experience

Blue Care

• Australia
• Hospitals and Health Care
• 500 - 600 Employee

• Quality Compliance Support Officer

  • Dec 2022 - Present



Connect 'n' Grow - RTO 40518

• Australia
• Higher Education
• 1 - 100 Employee

• Expert Health Trainer / Registered Nurse

  • May 2022 - Oct 2022

  • Trainer and assessor – VETiS delivering Certificate II and Certificate III Health services programs to local high schools • Assistant in Nursing NanoQual • Adult education – online delivery Certificate II in Health Services. • Responsible for managing own schedule and co-ordination of delivery and assessment. • Co-ordinate and schedule meeting with stakeholders. • Seek new opportunities. • Trainer and assessor – VETiS delivering Certificate II and Certificate III Health services programs to local high schools • Assistant in Nursing NanoQual • Adult education – online delivery Certificate II in Health Services. • Responsible for managing own schedule and co-ordination of delivery and assessment. • Co-ordinate and schedule meeting with stakeholders. • Seek new opportunities.



Ashfield Country Practice

• Registered Nurse

  • Jul 2021 - May 2022

  • Clinical Team Leader – ensure quality health care delivered in a safe and timely manner. •Nurse education. • Orientate new clinical staff including medical interns and medical students. • Covid19 reporting. • Review policies and procedures in line with current best practice standards for accreditation standards. • Manage reminder system. •Prepare DVA patients’ annual goals for Coordinated Veterans Care program. • General Practice nurse focusing on developing patient care plans, including the coordination of Chronic Disease Management and Allied health services with a strong focus on Aboriginal and Torres Strait Islander health. • Patient education. • Immunisation •Pathology collection. • Venepuncture. • Hearing tests. • Assisting clinicians with surgical procedures. • Wound management. • Stock control. Still in a casual position here.



Mater

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Clinical Nurse - Quality and Staff Development

  • Jan 2020 - Mar 2021

  • Prepare, deliver, and assess mandatory training requirements for safe delivery of patient care. •Coordinate training sessions with external providers. • Review policies and procedures implementing changes for best practice. • Clinical audits. • Preparation activities for accreditation audit. • Incident investigations and follow up outcome, to improve patient care outcomes. • Prepare monthly and 3-monthly board reports. • CQ coordinator/manager for Clinical forms Rationalisation project. • Manage Consumer Partnership group activities, facilitate meetings including minutes and prepare reports, and data. • Manage consumer complaints.



Ashfield Country Practice

• Registered Nurse

  • Jan 2020 - Jun 2020

  • General Practice nurse focusing on developing patient care plans, including the coordination of Chronic Disease Management and Allied health services with a strong focus on Aboriginal and Torres Strait Islander health. • Patient education. • Immunisation. •Pathology collection. • Venepuncture. • Hearing tests. • Assisting clinicians with surgical procedures. • Wound management. • General Practice nurse focusing on developing patient care plans, including the coordination of Chronic Disease Management and Allied health services with a strong focus on Aboriginal and Torres Strait Islander health. • Patient education. • Immunisation. •Pathology collection. • Venepuncture. • Hearing tests. • Assisting clinicians with surgical procedures. • Wound management.



Queensland Health

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Registered Nurse

  • Sep 2019 - Jan 2020

  • Provided safe, evidenced based contemporary nursing care to patients on a busy medical ward. • Timely interventions or escalation of care indicated by early warning tools. • Effective time management to safely administer medications and care. • Palliative care supporting patients and families. • Prepared daily care plans using open communication with interdisciplinary team. • Provided safe, evidenced based contemporary nursing care to patients on a busy medical ward. • Timely interventions or escalation of care indicated by early warning tools. • Effective time management to safely administer medications and care. • Palliative care supporting patients and families. • Prepared daily care plans using open communication with interdisciplinary team.



Mater

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Registered Nurse

  • Oct 2016 - Sep 2019

  • Multi-disciplined approach to nursing care, applying critical thinking to ensure safe patient outcomes in a challenging environment. • Coordination and provision of care to Oncology patients, with specialists in Brisbane. • Developed a 45-minute scheduling process to allow for better patient flow and safe outcomes in this area of nursing. • Multi-disciplined approach to nursing care, applying critical thinking to ensure safe patient outcomes in a challenging environment. • Coordination and provision of care to Oncology patients, with specialists in Brisbane. • Developed a 45-minute scheduling process to allow for better patient flow and safe outcomes in this area of nursing.



Queensland Health

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Registered Nurse

  • Jan 2016 - Oct 2016

  Applied organisational skills, and used software to ensure smooth patient. • Clinics included general surgical, orthopedics, weight loss, diabetes, children’s health, and wound care. • Worked closely with specialists to coordinate care, and performed general observations, suture removal, assisted in procedures, and provided patient education. • Developed nursing skills in a multi-disciplinary ward for Palliative, Acute Stroke, Acute Rehabilitation (PARAS) patients. • Facilitated difficult conversations and manage family dynamics for those patients at end stage of life. • Evaluated and supported patients to reach their established rehabilitation goals. • Provided support to those who had experienced a stroke including close monitoring of condition.



Wesfarmers Insurance

• Insurance
• 100 - 200 Employee

• Service Officer - Sales

  • Oct 2009 - Aug 2014

  • Provided customer service in a call-centre environment to meet KPI’s to sell, update and process rural insurance policies for renewal, claims and additions for clients throughout Australia. • Worked closely with Area’s Managers to ensure client satisfaction with insurance products. • Provided customer service in a call-centre environment to meet KPI’s to sell, update and process rural insurance policies for renewal, claims and additions for clients throughout Australia. • Worked closely with Area’s Managers to ensure client satisfaction with insurance products.



RACQ

• Australia
• Financial Services
• 700 & Above Employee

• Travel Supervisor

  • Jul 2005 - Oct 2009

  • Customer service focused role. Opened new Travel office in Bundaberg, which involved promotional activities throughout the Wide Bay region to build strong client base. • Successful in building the business to exceed sales targets; winning numerous platinum sales awards. • Met KPI’s and was the recipient of an Excellence Award for going above and beyond expectations of the role. • Supervised and mentored staff to reach targets, resulting in the office being nominated for various holiday company awards.



Stewart & Sons Travel

• Senior Supervisor - Travel Consultant

  • Mar 2001 - Jul 2005

  • Customer service focused role, in a diverse work environment which encompassed, selling coach tickets, bus freight and both domestic and international travel plans with comprehensive itineraries and travel documentation. • Group-tour coordinator. • Responsible for accurate cash handling including EFTPOS, daily balances and banking, supervising and training junior members of staff to become successful members of the team. • Customer service focused role, in a diverse work environment which encompassed, selling coach tickets, bus freight and both domestic and international travel plans with comprehensive itineraries and travel documentation. • Group-tour coordinator. • Responsible for accurate cash handling including EFTPOS, daily balances and banking, supervising and training junior members of staff to become successful members of the team.



Stewart & Sons Travel

• Travel Consultant

  • Oct 1995 - Dec 1997

  Customer service role, in a varied work environment. • Responsible for accurate cash handling management, company group-tour bookings, coach ticket sales, and bus freight transactions. Customer service role, in a varied work environment. • Responsible for accurate cash handling management, company group-tour bookings, coach ticket sales, and bus freight transactions.