Experience

FX Facility Group

• United States
• Facilities Services
• 1 - 100 Employee

• Client Success Manager

  • Aug 2019 - Present



KeyBank

• United States
• Banking
• 700 & Above Employee

• Community Relations Liaison

  • Sep 2017 - Jun 2019

  • Co-Chair for the Cincinnati Chapter of Key4Women – professional and entrepreneurial women’s networking and advocacy group.• Manages all communication with community relationships and non-profit agencies to ensure the transference of information to the market leadership team.• Initiate and process all sponsorship/foundational grants through a formalized online system.• Established a new grant process and documentation for all employees to utilize in market.• Developed an inclusive process for all foundational and sponsorship request information to be delivered to leadership in monthly Charitable Contribution meetings.• Responsible for budget and maintaining CRA requirements.• Elevated KeyBank’s profile in Cincinnati through sponsorship and foundational activity.• Content coordinator and editor of the monthly market newsletter.• Employee Campaign Director for 2017 and 2018 United Way Campaign (Increased pledges in 2018 by 200% and doubled participation from previous year)• Employee Campaign Director for 2018 and 2019 ArtsWave Campaign (Increased participation and pledges by 100% from previous year)• Extraordinary Club Award Winner in 2015 and 2016• Responsible for employee engagement and collaboration within market. Implemented new processes such as; Charitable Contributions Committee, Quarterly Market Meetings, Employee Engagement Committee, New Employee Breakfasts and Bring Your Child to Work Day.• Coordinates all market-wide charitable contributions, client events, and townhalls.• Coached leadership team and other team members on marketing and branding on social media platforms.• Planned multiple events with The Cincinnati Zoo, Pulitzer Prize winner Joann Lublin, iHeartMedia, and Dress for Success.• Arranged market-wide annual volunteer program Neighbors Make the Difference Day for Cincinnati Market. • Created radio ad content for Jim Scott on 700WLW• Mentored and advised DePaul Cristo Rey High School Intern

• Administrative Assistant II

  • May 2016 - Sep 2017

  • Assisted in the preparation of administrative reports, performed difficult and sensitive information gathering, computed and distributed such reports to the appropriate personnel• Responded to inquiries and directs, prioritized and provided information to all levels of internal and external customers.• Maintains compliance related to privacy, security, confidentiality, and protection.• Handled multiple projects, and prepares and monitors invoices and expense reports

• Personal Banker

  • Jul 2014 - May 2016

  • Honored as a member of the Extraordinary Club-years 2014 & 2015• Lead daily sales meetings with team to review strengths and weaknesses. • Open customer accounts, close loans and refinance mortgages.• Perform numerous operational activities to ensure and maximize customer experience. • Continuously receive excellent customer reviews for service and commitment to clients.



Fifth Third Bank

• United States
• Financial Services
• 700 & Above Employee

• Personal Banker

  • Aug 2013 - May 2014

  • Trained and coached new staff members on processes, product and customer service skills.• Facilitated sales management meetings.• Administered everyday operational activities.• Acted as a trusted advisor for clients by providing them with up-to-date information on the latest products to enhance their banking experience.Assisted customers with loan applications and opening new accounts.

• Customer Service Rep

  • Apr 2012 - Jul 2013

  • Has a rating of 4.99% out of 5 on CEI (Customer Experience Index) surveys.• Was chosen to represent Chicago, by the Regional Manager, on a conference call about how to provide excellent customer service.• Built rapport with clients and became their trusted advisor by providing them with up-to-date information on the latest products to enhance their banking necessities. • Has exceeded referral goal every single month of employment with the use of product knowledge and working with private bankers, financial advisors, loan officers, and business bankers in order to hit compensation goals.• Selected to be part of a group meeting with the head of retail in Chicago on how to successfully improve sales within the banking center.



KeyBank

• United States
• Banking
• 700 & Above Employee

• Teller

  • Aug 2011 - Mar 2012

  • Help to deliver excellent customer service by utilizing interpersonal communication skills.• Outstanding product knowledge helping to uncover client needs and questions.• Continually exceeds the amount of expected monthly referrals and sales.• Exercise company guidelines and protocol on a daily basis.• Nominated rookie teller of the year for all southwest Ohio. • Help to deliver excellent customer service by utilizing interpersonal communication skills.• Outstanding product knowledge helping to uncover client needs and questions.• Continually exceeds the amount of expected monthly referrals and sales.• Exercise company guidelines and protocol on a daily basis.• Nominated rookie teller of the year for all southwest Ohio.



First Watch, The Daytime Cafe

• Waitress

  • Jan 2010 - Aug 2010

  •Provide all customers with efficient, friendly service resulting in high customer satisfaction. •Diplomatically handle customer complaints and concerns.•Effectively executed opening and closing stock responsibilities. •Provide all customers with efficient, friendly service resulting in high customer satisfaction. •Diplomatically handle customer complaints and concerns.•Effectively executed opening and closing stock responsibilities.



Just Off Broadway

• Dance Instructor

  • Sep 2003 - Jun 2009

  •In charge of over twenty-five students at a time keeping order and control while teaching the elements of dance.•Maintained Dance Master’s certification by completing yearly exam on every area of dance.•Insured athletic safety of students. •Helped to maintain teamwork within the dance studio to help the students become successful dancers.•Supported seven senior dance instructors on a daily basis and completed all tasks and duties in an efficient manner.•Interacted confidently with parents to resolve problems and present the best information to satisfy their needs.•Created a successful PowerPoint presentation every year to persuade new students to join the studio, exceeding the goal by 100%.