Experience

Sharp Electronics of Canada Ltd.

• Canada
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Senior Business Development Manager

  • Dec 2021 - Present

  Canada

• Senior Manager of Operations

  • Apr 2018 - Dec 2021

  Mississauga, Ontario, Canada

• Manager of Sales Operations

  • Oct 2017 - Apr 2018

  335 Britannia Road East

• Manager, Client Operations

  • Dec 2015 - Oct 2017

  335 Britannia Road East



Lexmark

• United States
• Information Technology & Services
• 700 & Above Employee

• Customer Operations Manager

  • Jul 2013 - Dec 2015

  Responsible for the strategic growth, operational management and service delivery of enterprise accounts. Work in partnership with clients and vendors in becoming a credible advisor on client satisfaction - sought as a key resource for resolution of unique or complex business problems - and contribute to the overall account revenue growth. Responsible for enterprise sized accounts. Managed 7 accounts in Ontario and Saskatchewan Managed three employees under direct… Show more Responsible for the strategic growth, operational management and service delivery of enterprise accounts. Work in partnership with clients and vendors in becoming a credible advisor on client satisfaction - sought as a key resource for resolution of unique or complex business problems - and contribute to the overall account revenue growth. Responsible for enterprise sized accounts. Managed 7 accounts in Ontario and Saskatchewan Managed three employees under direct headcount. Managed all aspects of account operations including escalation resolution, client needs and vendor management. Presented Quarterly Business Reviews (QBR) to client executives – Directors and c-level. Responsible for understanding and matching client priority business initiatives with the value of Lexmark offerings via recommended products and solutions. Demonstrated expertise and excellence in identifying business related and output solutions opportunities as well as optimization and other recommendations that saves time and expense for the client. Created Statement of Work (SOW), contractual amendments and contributed to RFP responses. Fiduciary responsibility for ongoing operations including cost management, inventory management, accounts receivable and gross margin; provide Revenue and Expense forecasts Reviewed and presented semi-annual toner reconciliation invoices for all accounts. This task requires strong financial negotiation and excellent communication skills. Assured compliance with Lexmark and Customer’s HR, procurement, legal, financial, ethics and government related policies, strategies and processes Show less



FedEx Office

• United States
• Printing Services
• 700 & Above Employee

• Centre Manager

  • 2006 - Jul 2013

  Motivate and lead a team of 21 team members to meet and exceed company expectations Set daily sales targets for team members and encourage them to succeed by creating a positive and fun environment Ensure the maintenance of fiscal reporting procedures within managed centre including accounts receivables, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies. Monitor and direct marketing activities within centres managed… Show more Motivate and lead a team of 21 team members to meet and exceed company expectations Set daily sales targets for team members and encourage them to succeed by creating a positive and fun environment Ensure the maintenance of fiscal reporting procedures within managed centre including accounts receivables, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies. Monitor and direct marketing activities within centres managed to achieve pre- established sales objectives including monthly marketing calendars, media advertising, specialized sales, in-store signage, etc. Plan and direct the purchase and installation of equipment and machinery required for efficient production operations for centre network and for monitoring inventory levels of supplies and materials. Train and evaluate the efficiency and productivity of team members by managing to established performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals. Manages, monitor and facilitate all production processes, including the tracking, pick-up and delivery, and quality check process. Acted as primary contact for clients and internal sales for their project status, quotes, details, and logistics. Show less



IKON Office Solutions

• Retail Office Equipment
• 700 & Above Employee

• Facilities Manager

  • 2001 - 2006

  Supervised the day to day operations of 3 Hewlett-Packard locations Maintained Quality Initiatives, Customer Relations and Employee Recognition Programs Provided training for new and existing staff Assisted Human Resources in the hiring process Monitored inventory, purchased supplies Received Quotes from Vendors for various on site work Created Purchase Order and Blanket Purchase Orders for Vendors Set up and attended meetings with the Hewlett-Packard client