Senior Account/Event Manager

• Apr 2022 - Present

Event Manager

• Jan 2021 - Apr 2022

Sales Representative

• May 2020 - Mar 2021

• Acting as the first point of contact for all insurance sale enquiries. • Utilising systems such as Insurer and Salesforce to create quotes/policies and process payments. • Answering and transferring enquiries using Genesys whilst providing exceptional customer service in a busy and fast paced environment. • Acting as the first point of contact for all insurance sale enquiries. • Utilising systems such as Insurer and Salesforce to create quotes/policies and process payments. • Answering and transferring enquiries using Genesys whilst providing exceptional customer service in a busy and fast paced environment.

Event Coordinator

• Aug 2019 - Mar 2020

• The role involved creating registration sites and applications for high profile clients using EventsAIR. • Highly skilled in processing registrations, creating communications and running reports. • Coordinated a 250 pax conference over four days in the Hunter Valley involving delegate, accommodation and transfer management. • Coordinated a 100 pax apprentice graduation at Doltone House and assisted with a 50 pax International incentive program in Taiwan. • Experienced in creating detailed event budgets, critical paths, event proposals and run sheets. • Skilled at venue sourcing using Cvent and liaising with venues, suppliers and travel providers. Show less

Event Assistant & Customer Care Specialist

• Aug 2018 - Aug 2019

• The role involved processing registrations via Netsuite and assisting with planning and executing training events. • Assisted with a 150 pax masterclass event over two days in Sydney. The event involved providing our customers with the skills and techniques to utilise a medical device in their salons. • Experienced in compiling support material, liaising with stakeholders, invoicing and freight/order delivery management. • Experienced in resolving customer complaints, processing returns and providing technical support. Show less

Supervisor

• Dec 2014 - Mar 2019

• Responsible for supervising staff which involved delegating tasks, rostering breaks, training new staff members and handling customer complaints. • Responsible for ordering, receiving and managing stock levels. • Experienced in completing hazard and safety reports, merchandising and register/cash handling. • Responsible for supervising staff which involved delegating tasks, rostering breaks, training new staff members and handling customer complaints. • Responsible for ordering, receiving and managing stock levels. • Experienced in completing hazard and safety reports, merchandising and register/cash handling.

Events Intern

• Apr 2017 - Aug 2017

• Organising corporate fundraising pages using Everydayhero. • Creating new incentives and social activations to improve the charity program. • Assisting with event duties at the City2Surf, The Sydney Morning Herald Half Marathon and CityFit Expo. • Assisting with attendee registrations and enquires at multiple events. • Organising corporate fundraising pages using Everydayhero. • Creating new incentives and social activations to improve the charity program. • Assisting with event duties at the City2Surf, The Sydney Morning Herald Half Marathon and CityFit Expo. • Assisting with attendee registrations and enquires at multiple events.

Volunteer

• Feb 2017 - Feb 2017

I participated in pre-event duties for Bowl-a-Rama Bondi which involved organising key personal contact lists, signage placement and constructing barriers. On the event day, I was responsible for VIP registration and handling food. I participated in pre-event duties for Bowl-a-Rama Bondi which involved organising key personal contact lists, signage placement and constructing barriers. On the event day, I was responsible for VIP registration and handling food.

Volunteer

• Mar 2016 - Mar 2016

I was responsible for efficiently packing pre-event collateral for the annual National HR Summit. I was responsible for efficiently packing pre-event collateral for the annual National HR Summit.