Experience

Holistic Home Care

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Business Relationship Manager

  • Sep 2021 - Present

  Building and maintaining relationships at a grassroots level. Building and maintaining relationships at a grassroots level.



Tender Loving Care Disability Services

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Direct Services Specialist

  • Mar 2021 - Sep 2021

  Experienced in networking and business development to ensure the continued growth of the business.Proven experience leading and managing staff including Support Coordinators, Community Support Workers and Rostering/Administration staff to ensure KPI’S are met.Strong customer service ethos and commitment to quality and continuous improvement including experience in contributing to best practice policy, procedure, and system development.High level problem solving and organisational skills with the ability to set priorities (for self and others), plan and organise workloadsStrong communication and interpersonal skills with solid negotiation and conflict resolution skills.Recruitment for QLD.Ability to work flexible hours in order to meet organisational requirements.The ability to work with people from a wide range of cultures and a knowledge of diversity and inclusion.Commitment to upholding organisational values, philosophies, policies, and procedures.Passionate about people and creating a healthy, happy and safe workplace culture.Experienced in facilitating Planning Days.Development of Participant Profile and Activity PlansPerson-Centred & Holistic Approach



Time Off

• United States
• Mental Health Care
• 1 - 100 Employee

• Travel, Volunteer, Study, Surgery

  • Dec 2018 - Dec 2020

  In December 2018, I chose to resign from my high paying position as Support Coordinator (being head-hunted I negotiated an incredible package) to travel, volunteer, focus on my health & wellbeing, study & have surgery on my ankle (old injury). I became a workaholic, not having had a holiday since 2011 & needed time out for myself.I’m now refreshed, & eager to get back to what I love to do but with a new perspective on life.All I want is to help people live a quality life, to right many injustices & to work for an organisation who encourages their employees to be creative thinkers.



Plan Partners

• Australia
• Financial Services
• 100 - 200 Employee

• Support Coordinator

  • Aug 2018 - Dec 2018

  Provided connection and coordination of supports from a range of sources in a more complex environment, to those living with significant and permanent disability’s: living in-home with family, in SIL – Supported Independent Living homes and SDA built properties – Special Disability Accommodation.Responsibilities• Managing funding of supports and services.• Coordinate meeting between participants, family members and service providers to find the best fit.• Facilitate Interagency Meetings.• Managed Support Workers involved with the Participants I was supporting.• Therapeutic Crisis Intervention Management• Person-Centred, Strengths-Based and Trauma Informed Care Based practices and principles.• Home Visits• Developing growth strategies and plans, by identifying and mapping business strengths and customer needs.• Managing and nurturing relationships with existing customers.• Attending networking events and hosting stands at exhibitions and conferences. • Researching prospects, cold calling potential customers and responding to incoming leads to increase your client base. • Writing business proposals and presenting these to potential customers. • Providing specialist advice on the products and/or services you’re selling.• Following industry trends locally and internationally.• Negotiating, drafting and reviewing contracts.• Provide information in relation to, and promote SIL & SDA.



Cara Inc

• Australia
• Non-profit Organizations
• 100 - 200 Employee

• Customer Promotions Manager

  • Jul 2017 - Aug 2018

  Responsible for managing relationships necessary for growth and success of the organisation, managed and facilitated customer focused events and promotions, including but not limited to promoting Cara’s supports and services.Responsibilities• Managed Customer Relationship Officers, and reported to the Customer Engagement & Stakeholder Manager.• Developed an NDIS Pre-Planning Workbook, and regularly shared information in relation to NDIS, as well as providing regular updates on Cara’s supports and services to staff, participants and carers.• Supported existing and new participant’s (and their carers) transitioning into NDIS.• Managed carers in crisis.• Listened to participant and carer Life Stories.• Built and maintained collaborative working partnerships with internal and external stakeholders.• Ability to work both independently (autonomously) and in a team environment.• Coordinated and facilitated Interagency meetings.• Promoted Cara’s supports and services at any given opportunity.• Managed and nurtured relationships with existing participants and their carers.• Attended networking events and hosted stands at exhibitions and conferences. • Provided specialist advice to participants and carers.• Followed industry trends locally and internationally.• Negotiated, drafted and reviewed contracts.• Provided information in relation to, and promoted SIL & SDA to participants, carers and the wider community.Accomplishments• Nominated for Cara’s Corporate Services Award 2018.• Created a robust NDIS Pre-Planning Workbook.• Developed NDIS resources for staff and customers.• Developed and implemented a communications strategy.• Identified new pathways for participant engagement opportunities.• Increased intake of new participant’s accessing Cara supports and services.• Nominated to participate in the UnitingSA Pathways to Multicultural Access & Participation Project (NDIS funded)



UnitingCare Wesley Bowden (UCWB)

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Carer Consultant

  • Nov 2014 - Jul 2017

  The Carer Consultant works as a member of the Community, Carers and Social Inclusion Department within the Operations Division and is responsible for providing day to day Case Management and Event Coordination in line with governing program philosophies, requirements and organisational values.Quote from a Client (carer): “Looking back over 2016, you stand out as being one of the instrumental people in our lives who have made our journey as carers a little easier. Our sincere thanks.”The primary objective of Business Development and Customer Relationship Management is to onboard new carers and to ensure the expenditure of funding. As the saying goes “if you don’t use it, you lose it.”For additional information please refer to my resume, thank you.



Life Without Barriers

• Australia
• Individual and Family Services
• 700 & Above Employee

• 24/7 Supported Accomodation Manager

  • Jul 2013 - Nov 2014

  Support people with a disability to work towards independent living within their community, by developing living skills and building support networks. In this program, people with a disability are empowered to lead dignified lives in the community, with levels of community support that will allow them to fulfil their potential.Responsibilities• Facilitated client centric activities, community groups and workshops for people living with disability and their families.• Supported people living with varying disabilities and neurological degenerative diseases to live as independently as possible.• Developed Positive Behaviour Support Plans, Transitional Plans and Futures Plans.• Provided quality personal care ensuring the client’s dignity remained intact at all times.• Case Management (goal setting and coordination of supports, attention to health & wellbeing).• Reported misconducted to Senior Management, when necessary.• I thrive on being challenged and have exceptional experience working with complex needs clients.• There is no room for ‘EGO’ when it comes to providing personal care, and working within the Community Services Sector in general.• Rostering experience.• Conflict Resolution.For additional information please refer to my resume, thank you.



ABORIGINAL FAMILY SUPPORT SERVICES LTD

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Family Reunification Manager

  • Oct 2010 - Jun 2014

  A key manager in addressing injustices faced by Aboriginal People and Communities; and worked towards ensuring the safe and timely return of children to their families.The intensive Family Preservation (IFP) service is based on the understanding that it is in the child or young person’s best interests to remain in the care of their family, wherever possible given it’s a safe and healthy option. The focus is to improve the child or young person’s safety, placement permanency and wellbeing. The service targets families with children aged from birth to 18 years who meet the eligibility criteria.For additional information please refer to my resume, thank you.