Experience

Topo Solutions - Next Level Supply Chain Platform

• Hong Kong
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager

  • Oct 2023 - Present

  • Establish relationships with key decision-makers within customer's organization to promote growth and retention.• Negotiate and closed long-term agreements with new clients in assigned territory.• Reach out to potential customers via telephone, email, and in-person inquiries.• Generate new business with marketing initiatives and strategic plans.• Monitore market trends and competitor activities to identify areas of potential opportunity.

• Project Manager

  • Oct 2021 - Present

  Topo is a powerful network that connects all stakeholders of your supply chain. It covers the entire journey of your supply chain, from sourcing, product development, ordering, and production to quality, ESG controls, and sustainability management. Its integrated Low-Code App Builder allows you to build fully customized interfaces, automated workflows, and dashboards for your current and future use cases.• Deliver consistent training and onboarding experiences for all clients to ensure successful adoption of Topo products • Continuously work with the product to deliver the release notes about the new features and document the training material for internal and external use. • Identify needs, and opportunities and develop strategic account goals with clients.• Process milestones for the clients and employees to work toward• Assist customers with setting up and navigating through the software Show less



Floship

• Hong Kong
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Account Manager

  • Aug 2017 - Oct 2021

  Floship is a venture backed logistics startup based in Hong Kong that specializes in eCommerce and crowdfunding fulfillment; it offers the total solution for eCommerce businesses to reach new markets with fast and cost-effective worldwide shipping services. • Monitor daily activities of key accounts to ensure KPI excellence • Manage account on-boardings which includes coordinating with client, operations team, 3PLs, freight forwarders and suppliers • Develop initiatives to increase customer satisfaction and retention • Upsell client with new features, services, shipping carriers and discover market opportunities • Help plan projects such as new markets expansion, new products introduction, peak seasons, etc. • Ensure our performance and SLA implementation with new internal SOPs • Conduct negotiations and coordinate with 3PL together with multiple carriers, freight forwarders and suppliers Show less



Spyre Labs Ltd

• United Kingdom
• Human Resources

• Communications Intern

  • Feb 2017 - Jul 2017

  SpyreLabs is a start-up company based in Oxford. It is a recruitment agency linking postgraduate students from the top three universities across the country with businesses looking for freelance workers • Engaging and setting face-to-face meetings with potential new clients • Connecting and distributing updates to current clients • Assisting with mailings to media, consumers, and other contacts • Assisting with the implementation of the Strategic Development plan for communications, including newsletters (external) • Updating social media platforms (Facebook, LinkedIn, Twitter) Show less



Luxottica

• Italy
• Luxury Goods & Jewelry
• 700 & Above Employee

• Sales Associate

  • Sep 2014 - Feb 2017

  • Working closely with head office to develop new sales strategies • Providing daily stock counts and sales updates to head office • Demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise • Ensuring high levels of customer satisfaction through excellent sales service • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. • Operating cash registers, managing financial transactions, and balancing drawers. • Achieving established goals • Increasing in store sales Show less