Natalie F.

Training Coordinator at OTEC - Workforce Innovation
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Languages
  • English Native or bilingual proficiency
  • Italian Professional working proficiency

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Bio

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Credentials

  • A Practical Approach to Instructional Design
    Udemy
    May, 2023
    - Nov, 2024
  • Keeping Your Project on Budget (PMI - PMP)
    Udemy
    Jul, 2022
    - Nov, 2024
  • Managing A Team Effectively: Build Team Management Skills
    Udemy
    Jul, 2022
    - Nov, 2024
  • Microsoft Excel for Project Management - Earn 5 PDUs
    Udemy
    Jul, 2022
    - Nov, 2024
  • Foundations of Project Management
    Google
    Jun, 2022
    - Nov, 2024

Experience

  • OTEC - Workforce Innovation
    • Canada
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Training Coordinator
      • Jun 2023 - Present

  • General Dynamics Information Technology
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Project Coordinator
      • Jan 2021 - Jun 2021

      • Remotely coordinated with vendors, employees and clients to ensure timely delivery of services • Designed and implemented a series of online instructional programs dedicated to employee training and onboarding • Efficiently mobilized the delivery of mass-email notifications on a national scale of over 3000+ messages per month using email marketing platforms, organizational communication tools, internal databases, and Excel spreadsheets. • Efficiently resolved client emergency requests including sudden mass appointment cancellations and shipment recall • Responded to ongoing chargeback cases by investigating the legitimacy of cardholder claims and providing evidence of transactions and merchandise received. • Verified correctness of invoices by suppliers for jobs/work orders • Active engagement in call center and helpdesk oversight and assessment of services. • Completion of weekly operational and quality reports for the TOM and OM Show less

  • Adecco
    • Switzerland
    • Staffing and Recruiting
    • 700 & Above Employee
      • Jan 2020 - Jan 2021

      • Apr 2019 - Jan 2020

Education

  • Ryerson University
    Bachelor's degree, Major in Psychology, Minor in Sociology
    2014 - 2018

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