Business Operations Manager

• Oct 2021 - Present

Big Ideas Wales Entrepreneurship Business Adviser

• Jun 2021 - Oct 2021

Business Development Manager

• May 2019 - Oct 2021

New Enterprise Allowance Business Adviser

• Jan 2015 - Jun 2019

I currently work with, and effectively manage, a portfolio of clients in Job Centres across South Wales on a business start-up scheme for the Department of Work and Pensions. I am responsible for recruiting and supporting customers, training mentoring and motivating individuals to encourage them to consider self-employment/business start-up’s regardless of their backgrounds, experience or abilities. I use psychometric testing, one to one and group coaching and offer careers guidance upon the individual’s strengths and developmental areas. I draw on my own personal and work experiences to help encourage individual to get motivated and started in their own career or development. In my role it is imperative that I use an empathetic approach and always be available and approachable to my clients so I can make them see reality and what is achievable to them.

Managing Director / Owner

• Mar 2008 - Jun 2017

Mentor Co-ordinator

• Jan 2014 - Jan 2015

Primary objective to support the recruitment and management of volunteer business mentors providing long term advice and guidance on client support and business mentoring and be a personal mentor for experienced business owners. Responsible for delivering induction training to mentors who register, remain up to date regarding developments in support available for mentors, monitor and report on quality of provision and support sharing best practise across the programme, collation of accurate management information and reporting. Organising mentor events to share best practice and develop competencies within budgets agreed.

Membership Executive

• Dec 2009 - Jun 2012

Facilities Coordinator

• Aug 2006 - Nov 2009

Deputy Store Manager

• Jun 2005 - Jun 2006

Resort Team Leader

• May 2001 - Apr 2005