Natalie Day
Technical Solutions Developer at Carbonite- Claim this Profile
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Topline Score
Bio
Travis Johnson
I have found she is very knowledgeable and very good at tech support ranging from network troubleshooting to a variety of operating systems from Windows server 2008 R2 to Linux. She is reliable, a self-starter and always willing to go the extra mile to make sure she has fixed an issue and answered any questions that may come up.
Travis Johnson
I have found she is very knowledgeable and very good at tech support ranging from network troubleshooting to a variety of operating systems from Windows server 2008 R2 to Linux. She is reliable, a self-starter and always willing to go the extra mile to make sure she has fixed an issue and answered any questions that may come up.
Travis Johnson
I have found she is very knowledgeable and very good at tech support ranging from network troubleshooting to a variety of operating systems from Windows server 2008 R2 to Linux. She is reliable, a self-starter and always willing to go the extra mile to make sure she has fixed an issue and answered any questions that may come up.
Travis Johnson
I have found she is very knowledgeable and very good at tech support ranging from network troubleshooting to a variety of operating systems from Windows server 2008 R2 to Linux. She is reliable, a self-starter and always willing to go the extra mile to make sure she has fixed an issue and answered any questions that may come up.
Experience
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Carbonite
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United Kingdom
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Renewable Energy Semiconductor Manufacturing
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Technical Solutions Developer
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Nov 2016 - Present
Work with System/Network Administrators to investigate the causes of data backup failures, network failures, and all other issues pertaining to data management. Deal with many different environments helping clients to insure everything is working properly, there are no permissions/AD/UAC issues, nor are there any networking issues, preventing them from preserving their business data. Partner with clients to help them properly configure their infrastructure to use backup software. Consistently ranked in the top 5 agents on the team since the month I was hired. Show less
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Veterans Association of America, Inc.
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United States
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Non-profit Organizations
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1 - 100 Employee
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Web Developer
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Jan 2015 - Aug 2016
Rebuilt a major government website using Liferay and Bootstrap for monitoring the health of all U.S. Veterans. Migrated and updated existing content using HTML5 standards. Managed time working remotely, while effectively meeting aggressive deadlines for deliverables. Worked together with a small team of developers to redesign the site, and work on user interface and experience issues. Utilized SharePoint to create PowerPoint presentations demonstrating changes made to the site and web applications. Show less
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American Express
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United States
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Financial Services
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700 & Above Employee
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Web Developer
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Jan 2014 - Dec 2014
Created web pages in HTML5 which were used to help global company support staff. Migrated the content into a new Content Management System while also translating between German and English. Formatted websites to increase search accuracy and efficacy to better assist global support teams. Created web pages in HTML5 which were used to help global company support staff. Migrated the content into a new Content Management System while also translating between German and English. Formatted websites to increase search accuracy and efficacy to better assist global support teams.
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Leap Motion
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United States
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Software Development
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1 - 100 Employee
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Manager of Customer Service
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Jul 2013 - Nov 2013
Managed team of customer service agents during the initial launch of the company’s primary product. Managed team of customer service agents during the initial launch of the company’s primary product.
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GoPro
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Iceland
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Software Development
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1 - 100 Employee
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Regional Sales Manager
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Jan 2013 - Jul 2013
Supervised and trained 18 new hires on customer service/sales protocols. Monitored calls every week and provided coaching to ensure we were exceeding the quality expectations laid out by the client. Supervised and trained 18 new hires on customer service/sales protocols. Monitored calls every week and provided coaching to ensure we were exceeding the quality expectations laid out by the client.
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Community
