Natalie Coyle

Client ServiceTraining and Technical Support Manager at StrataBare International
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Contact Information
us****@****om
(386) 825-5501
Location
Kansas City, Missouri, United States, US
Languages
  • English -

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Credentials

  • CompTIA Network+ (N10-007) Cert Prep: 2 The Physical Network
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • CompTIA Network+ (N10-007) Cert Prep: 1 Understanding Networks
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • IT Support: Documentation
    Microsoft
    Jul, 2019
    - Nov, 2024
  • IT Support: Troubleshooting
    Microsoft
    May, 2019
    - Nov, 2024
  • CLD251x: IT Support: Fundamentals
    Microsoft
    Mar, 2019
    - Nov, 2024
  • IT Help Desk for Beginners
    LinkedIn
    Feb, 2019
    - Nov, 2024
  • ISC
    Universitat Politècnica de València (UPV)
    Dec, 2018
    - Nov, 2024
  • DAT101x
    Microsoft
    Feb, 2017
    - Nov, 2024
  • AAS of Hospitality and Tourism
    -

Experience

  • ConStrata
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Client ServiceTraining and Technical Support Manager
      • Jan 2016 - Present

      Contracted to various companies, while being responsible for my customer and Stratabare duties. Screened and interviewed potential employees. Assisted and trained new coworkers in company software and customer knowledge. Expense reconciliation for weekly and quarterly periods. Provided support to fellow teammates. Contracted to various companies, while being responsible for my customer and Stratabare duties. Screened and interviewed potential employees. Assisted and trained new coworkers in company software and customer knowledge. Expense reconciliation for weekly and quarterly periods. Provided support to fellow teammates.

  • Toast
    • United States
    • Software Development
    • 700 & Above Employee
    • Implementation Engineer III (contract position)
      • 2017 - Present

      Serve as a subject matter expert by providing new product training to all partners and stakeholders. Execute training sessions with front of house, back of house, restaurant management, and executive levels. Conduct restaurant operation consultation sessions to ensure optimal POS configuration. Troubleshoot various issues simantaneously. Rsponsible for the configuration of hardware, software, and networking devices. Recommend network security standards to management. Leverage problem solving abilities to test/troubleshoot networking issues and formulate prompt resolutions to customers’ problems. Show less

  • Oracle
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • MICROS Implementation Specialist for Hotels and Casinos (contract position)
      • Jan 2016 - Nov 2017

      Continuously ensured seamless project execution and alignment with deadlines for all production work orders. Identified and evaluated problems during project implementation; recommended solutions to facilitate appropriate modifications. Ensured network, system, and data availability/integrity through preventative maintenance and upgrades. Effectively translated sophisticated technical terminology to clients in simplified terms. Continuously ensured seamless project execution and alignment with deadlines for all production work orders. Identified and evaluated problems during project implementation; recommended solutions to facilitate appropriate modifications. Ensured network, system, and data availability/integrity through preventative maintenance and upgrades. Effectively translated sophisticated technical terminology to clients in simplified terms.

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