Experience

Orbit World Travel (NZ)

• New Zealand
• Travel Arrangements
• 100 - 200 Employee

• Commercial Account Manager

  • Mar 2021 - Present



Altitude - Powering Smarter Accommodation

• New Zealand
• Information Technology & Services
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2020 - Mar 2021

  Altitude is New Zealand’s leading provider of innovative app and cloud-based technology solutions for accommodation providers. We deliver a range of smart hospitality services to enable hoteliers to connect with their guests, increase productivity, reduces costs and drive additional revenue throughout the property.Responsibilities:*Create short and long terms sales strategies.* Provide on-the-ground support to new and existing customers to discuss their evolving needs.*Identify opportunities for customers to act as Altitudes advocates (e.g. testimonials, case studies)*Manage, develop, and motivate the sales hub ensure monthly sales targets and KPI targets are met.*Offer support to distribution partners to participate in closing, and order or to facilitate and add value to the selling process* Identify sales leads, pitch Altitude products to potential customers.*Analysis market trends, report and track progress in the market monthly, quarterly and yearly.*Work closely with project management and development on product or service enhancements to improve customer satisfaction and sales potential.



Clarity Hospitality Software Solutions NZ

• New Zealand
• Hospitality
• 1 - 100 Employee

• Account Manager

  • Jul 2018 - Jan 2020

  Clarity Hospitality NZ offers property management software, event management software, point of sale solutions, and online booking integration. It's what hospitality is all about. We connect to you, so you can better connect with your customers.Responsibilities:*Key point of contact for all new business enquiries.*Management of sales process from start to finish.*Maintaining existing client relationships with a solid account management programme.*Actively analyzing client portfolio to ascertain potential for upsell and enhanced account management. *Setting sales strategies in line with the budget.*Source new products to align with in the market to add value to both ourselves and our customers.*Develop marketing promotions and strategies in line with key business strategies.*Complete month end reports and annual budgets.*Driving upsells and add-ons to existing clients.

• Installation Project Manager

  • Jan 2017 - Jul 2018

  Clarity Hospitality NZ offers property management software, event management software, point of sale solutions, and online booking integration. It's what hospitality is all about. We connect to you, so you can better connect with your customers.Responsibilities:* Manage all new site installations to ensure new customers receive their deliverables within the negotiated timeframe.* Develop and maintain training practices and collateral to ensure that Clarity staff, and the customers have the resources to support them while using the Clarity systems.* Effectively identify training opportunities for existing sites.* Establish and maintain professional working relationships with external partners, as well as internal staff and key stakeholders.



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Associate Market Manager

  • Oct 2015 - Jan 2017

  Expedia is your one-stop online travel site for your perfect holiday. Offering 1000s of cheap flights, hotels, packages and car rentals.Responsibilities Include:* Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance.*Build and progressively expand their portfolio of local hotel partners by introducing prospective high potential partners to Expedia’s global value proposition and facilitating their onboarding process*Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace).*Ensure that their partner hotels’ product (content, rates and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion.*Secure additional inventory over high demand and compression periods to satisfy customers’ pressing needs.*Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by LPS leadership.*Organization and time management skills, rigor, attention to details.*Ability to multitask effectively; must be able to change gears quickly without skipping a beat.*Ability to select and present insightful dataset including performance, market and competitor analysis and to implement meaningful action plans based on the data.*Ability to effectively communicate to various levels and through a variety of communication channels.

• Market Associate

  • Sep 2014 - Oct 2015

  Expedia is your one-stop online travel site for your perfect holiday. Offering 1000s of cheap flights, hotels, packages and car rentals.Responsibilities Include:*Effectively consult with partners to secure competitive rates and inventory.*Evaluate market trends and competitor activity, and recommendations for potential actions and next step.*Work with the Market Management team to develop and implement strategies which ensure competitive pricing.*Build and maintain strong and professional relationships internally and with our hotel partners.*Review the quality of rates, inventory, and content on Expedia sites against competitors.*Develop and share best practices with fellow Market Associates.*Support the process of onboarding a new customer upon acquisition of a new hotel.*Educate existing and new customers on the full use of products and tools.



Langham Hospitality Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Group Reservations Manager

  • Aug 2010 - Sep 2014

  The Langham, Auckland is a luxury 5 star hotel located in the heart of Auckland. It prides itself in providing outstanding service in a bespoke environment.Responsibilities Include:*Daily management and development of the group and FIT reservations teams.*Managing communications between the operational departments for all in house groups.*Entering group rooming lists and billing instructions with complete accuracy.*Managing the status of groups with timely updates and feedback both internally and with clients.*Balancing group accounts on a daily basis *Host department communication briefs each morning*Group contracting and depositing.*Assist in the management of the hotel inventory and liaise with the Director of Revenue on yield strategies



HotelSO

• Reservations Supervisor

  • Jul 2008 - Aug 2010



Millennium Hotels and Resorts

• Singapore
• Hospitality
• 700 & Above Employee

• Reservations Agent

  • May 2007 - Jul 2008

• Guest Service Agent

  • Apr 2006 - May 2007