Production Supervisor

• Jan 2023 - Present

Transaction Coordinator

• Oct 2019 - May 2023

Real Estate Agent

• Dec 2018 - Present

Settlement Coordinator

• Jun 2018 - Sep 2019

Title Processor

• Mar 2018 - Jun 2018

Managed buyer and seller side processing as requested for closings with the use of Resware and Snapclose systems. Reviewed and distributed title when received from the production department and advised on findings. Maintained communication and follow-up throughout the transaction with real estate agents and lenders to ensure a smooth closing. Effectively cleared title to provide marked up binders for closing. Managed buyer and seller side processing as requested for closings with the use of Resware and Snapclose systems. Reviewed and distributed title when received from the production department and advised on findings. Maintained communication and follow-up throughout the transaction with real estate agents and lenders to ensure a smooth closing. Effectively cleared title to provide marked up binders for closing.

Title Processor/Closer

• Dec 2016 - Mar 2018

Combined role as title processor and coordinator in a team environment. Processed title and submitted searches via multiple platforms including TitleDesktop, Signature Search Services, TitleWave, and Easy Search. Efficiently managed tasks and communication to ensure commitments and closings were completed without delay. Frequent communication with RE agents, attorneys, and lenders for refinances, cash and loan transactions. Combined role as title processor and coordinator in a team environment. Processed title and submitted searches via multiple platforms including TitleDesktop, Signature Search Services, TitleWave, and Easy Search. Efficiently managed tasks and communication to ensure commitments and closings were completed without delay. Frequent communication with RE agents, attorneys, and lenders for refinances, cash and loan transactions.

Client Services Account Manager

• Jan 2015 - Sep 2016

Lead merchant account administrator for North and South Eastern client coverage. Worked with sales representatives, merchants, and network partners alike to gather all information necessary for the application process. Liaison for network provider’s team including underwriters, 1099 group, and fraud prevention to manage all merchant account changes with both processors while maintaining the company’s CRM up to date. Integration and platform based product knowledge on the Elavon and Priority Payment Systems networks learned through working with Partner Sales, and the Regional Management Teams. Show less

Sales and Solutions Specialist

• Oct 2013 - Dec 2014

As an SSS time was divided between the CSR and teller roles. Both roles required extensive customer service to encourage clients relationship growth with Bank of America. Monthly and quarterly goals had to be met on an individual and team basis. As an SSS time was divided between the CSR and teller roles. Both roles required extensive customer service to encourage clients relationship growth with Bank of America. Monthly and quarterly goals had to be met on an individual and team basis.

BBYM Sales Lead

• Oct 2007 - Dec 2013

Supervisory role assisting Mobile Manager with day-to-day management tasks including scheduling, merchandising, inventory integrity, training and coaching. Sales/Customer Service Representative II 2007-2012 Excelled in customer service, sales, merchandising, and team leading. Supervisory role assisting Mobile Manager with day-to-day management tasks including scheduling, merchandising, inventory integrity, training and coaching. Sales/Customer Service Representative II 2007-2012 Excelled in customer service, sales, merchandising, and team leading.