Experience

Valor Fireplaces

• Canada
• Manufacturing
• 1 - 100 Employee

• Parts & Invoicing Clerk

  • Mar 2021 - Present

  Receive, verify, correct and enter parts orders. Provide proper documentation to dealers and other internal departments. Assist customers by answering inquiries about parts, purchase orders, ETA's and shipping details via phone and email. Receive, verify, correct and enter parts orders. Provide proper documentation to dealers and other internal departments. Assist customers by answering inquiries about parts, purchase orders, ETA's and shipping details via phone and email.



Crystalview Pool, Spa & Patio

• Canada
• Retail
• 1 - 100 Employee

• Sales Associate

  • Mar 2017 - Oct 2019

  Provided a broad range of services to both commercial and residential customers including: • Conducting chemical analysis of customer water samples, explaining results in simplified language to help clients learn and better understand water chemistry. • Diagnosing and troubleshooting mechanical errors in customer pools and hot tubs, offering advice and suggestions for customer repair, or recording information and booking service by technician as required. • Identifying and retrieving (or ordering) all kinds of repair and replacement parts as per customer needs. Cross-referencing sale records, catalogs, and other data to find accurate information and ensuring part is correct. • Organizing and participating in regular inventory-management activities to ensure proper inventory control, as well as ordering and importing of new inventory, updating of discontinued parts, etc. • Basic administrative duties, including invoicing, filing, answering phones, updating company website, and social media, handling shipping/receiving of local and international shipments of all shapes and sizes. • Managing collection of past due invoices. Reconciling of cash till and daily sales reports, as well as preparing bank deposits.


Gary Carr Communications
• Communication Specialist

  • Sep 2016 - Aug 2017
• Sales Associate

  • Mar 2014 - Sep 2016

  Provided a broad range of services to both commercial and residential customers including: • Conducting chemical analysis of customer water samples, explaining results in simplified language to help clients learn and better understand water chemistry. • Diagnosing and troubleshooting mechanical errors in customer pools and hot tubs, offering advice and suggestions for customer repair, or recording information and booking service by technician as required. • Identifying and retrieving (or ordering) all kinds of repair and replacement parts as per customer needs. Cross-referencing sale records, catalogs, and other data to find accurate information and ensuring part is correct. • Organizing and participating in regular inventory-management activities to ensure proper inventory control, as well as ordering and importing of new inventory, updating of discontinued parts, etc. • Basic administrative duties, including invoicing, filing, answering phones, updating company website, and social media, handling shipping/receiving of local and international shipments of all shapes and sizes. • Managing collection of past due invoices. Reconciling of cash till and daily sales reports, as well as preparing bank deposits.



OnPayroll.ca Corp.

• Administrative Assistant/Accounting

  • Dec 2012 - Jan 2014

  Completed a wide range of daily tasks and duties to help serve our payroll clients including: • Used MYOB Accounting programs to complete administrative accounting duties including reconciling statements to balance bank accounts, monitoring and paying Accounts Payable, paying and balancing multiple client tax payment accounts and coordinating and submitting payments to CRA, EHT and WCB as necessary. • Answered and directed phone calls, processed filing and paperwork, as well as organized large amounts of mail, packages and courier pick-ups and deliveries. • Acted as a third-party travel/medical insurance administrator for 100+ retirees. Handled insurance pay-outs, fielded customer inquiries.



Cineplex Entertainment

• United States

• Cast Trainer

  • Nov 2007 - Apr 2012

  Prepared a standard training summary and became familiarized with all staff positions (concession, floor, box office, projection, etc.). Reconciled tills and balanced cash/coupons at closing, as well as counted and verified contents of the safe and other basic managerial duties. Trained new staff members in customer service and all other aspects of job duties through classroom and hands-on training. Conducted ongoing training of existing staff. Developed many personal and customer service-related skills, including: • Problem-solving and handling customer complaints appropriately and successfully whether via phone, email or in person. • Understanding and application of a variety of learning styles and types; relating training and information in order to best connect with individual trainees and their learning type.