Experience

Maddock & Associates
• United States
• Insurance
• 1 - 100 Employee
• Online Enrollment Supervisor / Individual Insurance Agent

  • Oct 2021 - Present


Harbor Audiology & Hearing Services

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Outreach Specialist

  • Jun 2018 - Sep 2021

  As a Patient Outreach Specialist, I play an integral role in administering follow-up procedures to increase revenue and using multiple sources to create and identify new leads. Through this, I make outbound calls to existing patients for care reminders and schedule appointments to upgrade their hearing aid products. I also lead various forms of marketing, including managing social media accounts and advertising via monthly letters and brochures. On top of that, I handle direct mail marketing, telemarketing, and online marketing to increase product buyers and enhance the client experience. Show less



Comcast Cable

• Sales Representative

  • Feb 2016 - Sep 2016

  Executing the essential duties of the Change of Service, I exceeded performance expectations in handling calls from clients in a professional manner by ensuring that all their concerns are addressed. I also employed well-oriented professional skills in answering incoming calls regarding technical questions about a Comcast product. Furthermore, I optimized the use of all available resources in delivering quality customer service by strengthening long-term client engagement. Executing the essential duties of the Change of Service, I exceeded performance expectations in handling calls from clients in a professional manner by ensuring that all their concerns are addressed. I also employed well-oriented professional skills in answering incoming calls regarding technical questions about a Comcast product. Furthermore, I optimized the use of all available resources in delivering quality customer service by strengthening long-term client engagement.



eHealth Inc

• United States

• Medicare Sales Representative

  • Jul 2015 - Dec 2015

  As a Health Insurance Agent, I accentuated my personal abilities to evaluate insurance applications, assess all possible risks, and communicate with diverse applicants. With this, I utilized proven methods and techniques in taking inbound calls from Medicare recipients while helping others with concerns. I also consulted applicants to identify the right supplement plan after evaluating their health care information and expected income. As a Health Insurance Agent, I accentuated my personal abilities to evaluate insurance applications, assess all possible risks, and communicate with diverse applicants. With this, I utilized proven methods and techniques in taking inbound calls from Medicare recipients while helping others with concerns. I also consulted applicants to identify the right supplement plan after evaluating their health care information and expected income.



TruHearing

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• CSR

  • Oct 2014 - Oct 2015

  During my employment as a Hearing Consultant, I established strategic plans in assisting clients in buying a hearing aid product to achieve bottom-line results and increase company revenue. I efficiently provided assistance to clients through the process of purchasing a hearing aid product by addressing their concerns promptly. I answered inbound calls and outbound calls to ensure a positive customer experience through quality products and services. During my employment as a Hearing Consultant, I established strategic plans in assisting clients in buying a hearing aid product to achieve bottom-line results and increase company revenue. I efficiently provided assistance to clients through the process of purchasing a hearing aid product by addressing their concerns promptly. I answered inbound calls and outbound calls to ensure a positive customer experience through quality products and services.



Orange Marketing Group

• United States
• Marketing Services
• 1 - 100 Employee

• Sales Representative

  • Apr 2014 - Oct 2014

  With my experience as a Sales Representative, I demonstrated professional skills in administering sales functions, including handling client calls and managing customer loans and plans. I also exhibited interpersonal engagement in managing multiple inbound and outbound calls to potential clients with student loans. Consequently, I determined the best repayment options for clients based on their loan type, the amount owed, monthly income, and family size. Lastly, I performed at peak efficiency in enrolling customers into forgiveness plans based on their basic needs and personal preference. Show less



It's Just Lunch

• United States
• Consumer Services
• 1 - 100 Employee

• Dating Specialist

  • Oct 2013 - Mar 2014

  Outbound calls to warm lead. Schedule appointments to interview each potential client and determine if they are a good fit. Sell different memberships depending on the clients dating style. Outbound calls to warm lead. Schedule appointments to interview each potential client and determine if they are a good fit. Sell different memberships depending on the clients dating style.



Neutron Interactive

• United States
• Advertising Services
• 1 - 100 Employee

• College Referral Agent

  • Mar 2013 - Aug 2013

  - Call warm leads to provide additional information on post-secondary education - Prescreen applicants for entry level medical positions - Verify applicants obtained required certifications - Call warm leads to provide additional information on post-secondary education - Prescreen applicants for entry level medical positions - Verify applicants obtained required certifications



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Inside Sales Representative

  • Nov 2010 - Aug 2011

  - Inside sales for Adobe's direct sales team - Upsell and cross sell - Follow sales process and meet revenue goals - Inside sales for Adobe's direct sales team - Upsell and cross sell - Follow sales process and meet revenue goals



Halloween City

• United States
• Retail
• 100 - 200 Employee

• Front End Supervisor

  • 2011 - 2011

  - Trained cashiers and sales associates - Cash pulls, cash management - Upsell - Trained cashiers and sales associates - Cash pulls, cash management - Upsell