Patient Care Coordinator

• Jul 2022 - Present

Customer service Customer service

Customer Service Advocate

• Oct 2021 - Jul 2022

Inside Sales Representative

• Jun 2019 - Nov 2021

Realstate representative

• Jan 2017 - Nov 2021

claim manager specialist

• Oct 2014 - Nov 2021

Answer inbound customer calls regarding new and existing claims in high call volume in a professional and efficient manner. Highest call volume in department. Interprets and evaluates contract language as it relates to qualifying a claim for coverage. Placed high volume outbound customer’s calls insuring bringing claim to closure in satisfying both customer and companyAnalyze claim facts and gather, review, research, and document necessary information in order to determine the best course of action.Process cash-settlement offers, contractor dispatch requests, outside reimbursements and enforce contractor price agreements. Adhere to establish department Methods and Procedures along with call center metric and Quality Assurance standards. Achieved 99 % percentile attendance.Received numerous awards and points for my attendance. Hi volume of Customer compliments .Follow up in timely manner with average of 100 or more customers. Confirmed all work done to homeowners expectations by being the liaison between customer and technicianPreformed purchasing of appliances and equipment’s. Comply with sending correspondence letters according with regulation and state requirements. Placed contract warnings and exclusions on systems and appliances to exclude further coverage on item. Perform other job duties as assigned. Show less

receptionist

• Apr 2013 - Oct 2014

Greeted visitors/vendors and answered busy mufti-line phone system;screened calls and referred callers to appropriate personnel as necessary with superior etiquette.Critiqued and edited a variety of office document, and menus for dinning services.Provided comprehensive administrative support to Director's and staff with close attention to detail. Assisted Residents with diplomatic reminders o doctor appointments and provided concierge service as needed. Greeted visitors/vendors and answered busy mufti-line phone system;screened calls and referred callers to appropriate personnel as necessary with superior etiquette.Critiqued and edited a variety of office document, and menus for dinning services.Provided comprehensive administrative support to Director's and staff with close attention to detail. Assisted Residents with diplomatic reminders o doctor appointments and provided concierge service as needed.

receptionist

• 2011 - 2011

received clients,answered phone,assisted with incoming and outgoing mail.Assisted with scheduling,filing and other admin tasks. received clients,answered phone,assisted with incoming and outgoing mail.Assisted with scheduling,filing and other admin tasks.

cashier

• Jun 2006 - Mar 2007

handling of cash,credit cards, and rain checks.Stocking of isles and customer service. handling of cash,credit cards, and rain checks.Stocking of isles and customer service.

Ccustomer service

• Oct 1998 - Jan 2006

cc, seafood clerk. cc, seafood clerk.

Administrative assistant

• Jan 1994 - Sep 1997

Assisted with management with various projects.Received clients and provided information regarding policies and company policies. Answered phone lines and assisted with incoming and outgoing mail. Assisted with management with various projects.Received clients and provided information regarding policies and company policies. Answered phone lines and assisted with incoming and outgoing mail.