Natalie Aubin BA, CMP
Continuous Improvement Specialist at City Of Guelph- Claim this Profile
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Bio
Credentials
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Prosci® Certified Change Practitioner
ProsciJul, 2021- Sep, 2024
Experience
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City Of Guelph
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Canada
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Government Administration
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700 & Above Employee
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Continuous Improvement Specialist
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Apr 2021 - Present
Driving the development of a CI culture through training, coaching and consulting with others in the organization to ensure program and project success.Providing CI technical advice and problem-solving assistance to departments and individuals within the organization.Providing training, coaching and consulting to improvement project teams related to change management, conflict resolution and CI project management.Partnering with functional leaders, project sponsors and project leaders to help them achieve their continuous improvement goal.
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City of Burlington
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Canada
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Government Administration
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500 - 600 Employee
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Change Management Lead - CX
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Jul 2019 - Apr 2021
-Ensure change initiatives meet the goals and objectives of both the organization and project.-Build and maintain relationships with key stakeholders, service owners and staff.-Facilitate business process management and continuous improvement sessions.-Coach people leaders across the organization on managing the people side of change.-Develop change management plans, including communication and stakeholder engagement plans.-Collaborate with and work as part of the team that developed corporate CX vision and strategy.
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Project Coordinator
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Oct 2017 - Jan 2019
-Developed project training plan, oversaw team of Trainers and managed creation of all training materials.-Supported department leads with continuous improvement initiatives.-Created communication tactical plan and executed all internal and external communications.-Worked will all units of the department, providing direction on best practices and support on change. -Developed project training plan, oversaw team of Trainers and managed creation of all training materials.-Supported department leads with continuous improvement initiatives.-Created communication tactical plan and executed all internal and external communications.-Worked will all units of the department, providing direction on best practices and support on change.
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Project Coordinator (time management system implementation)
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Oct 2013 - Mar 2015
-Worked with department leadership on Business Process Management.-Configured software to meet the corporate requirements and Collective Agreements.-Created test cases for User Acceptance Testing.-Worked with core team to develop communication plan.-Designed and delivered training staff scheduling module.-Created e-training tools for system users.-Planned the roll out of implementation for Advanced Scheduler module.
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Coordinator of Recreation (Youth programs)
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Jan 2013 - Oct 2013
-Recruited, trained and supervised program and camp staff.-Researched, planned and oversaw delivery of all youth and teen programs.-Recruited and managed relationships with providers of youth programs.-Evaluated and developed standard operation procedures and training programs.-Ensured all revenue targets were set accurately and achieved.-Developed and implemented budget cost containment strategies.-Created marketing campaigns for youth programs and summer camps.
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Customer Service Coordinator
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Nov 2011 - Jan 2013
-Recruited, trained, supervised and evaluated customer service staff at multiple facilities.-Resolved escalated issues regarding customer service and financial assistance.-Evaluated and developed standard operating procedures and training programs.-Oversaw delivery of registration, permitting and membership processes.-Lead role for training and POS implementation project.-Developed information tools for user friendly and accessible customer service facilities.-Ensured all revenue targets were set accurately and achieved.
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Education
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1996 - 2000
York University
Bachelor of Arts - BA, Linguistics -
1993 - 1995
Seminole State College (Oklahoma)
Associate of Arts - AA, English Language and Communication
Community
