Experience

Rockingham Memorial Hospital

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• patient advocate

  • 1999 - Present

  Provide customer service and service recovery to patient and families who has contact with our facility. I also am used as a resource to our employees. I am active on many hospital committees. I maintain our customer complaint database. I have help folks better understand their hospital bills and audit patient bills when they have conflict with their charges. I am on the Ethics Committee. I am always aware of our surroundings to provide safety Provide customer service and service recovery to patient and families who has contact with our facility. I also am used as a resource to our employees. I am active on many hospital committees. I maintain our customer complaint database. I have help folks better understand their hospital bills and audit patient bills when they have conflict with their charges. I am on the Ethics Committee. I am always aware of our surroundings to provide safety