Workforce Manager

• Sep 2019 - Present

Workforce Manager

• Mar 2023 - Present

Executive Assistant to Managing Director / Workforce Manager

• Sep 2019 - Present

eWave is an independent digital transformation agency with commerce at its core. Through the delivery of experience-driven end-to-end commerce solutions, we connect digital and physical channels to streamline purchase journeys at speed and at scale, ultimately transforming organisations for growth in the digital economy.

Assistant to the General Manager

• Apr 2018 - May 2019

Maintaining Marriott training program, preparing and updating training materialsConducting corporate trainings for hotel staffProcessing guest reviews on Marriott.com, tripadvisor.com, booking.com, responding to positive and negative feedbacksPlanning hotel social responsibility activities, reporting to Marriott Headquarters on progress Translation of meetings, negotiations, speechesTranslation of correspondence, financial documents, corporate standards, etc.Maintaining cooperation with state authorities Maintaining cooperation with Diplomatic Missions in Belarus, with International OrganizationsProcessing documents for business trips, compiling business trip reports Booking and buying tickets (airplane, train), transfer arrangements, visa support Processing incoming and outgoing correspondence, telephone calls, making up official lettersManaging GM’s calendarManaging GM driver’s scheduleOrganizing and conducting meetings, taking minutesPerforming other GM’s tasks Show less

Reservation Agent

• Apr 2017 - Apr 2018

Making reservations by mail, phone and faxProcessing individual and group reservations from the sales office, other hotel departments and travel agentsBeing knowledgeable of the type of rooms available as well as their location and layoutBeing knowledgeable of the selling status, rates and benefits of all packagesProcessing cancellations and modifications to reservations and promptly relaying this information to the front deskExplaining and following the hotel policy on guaranteed reservations and no-showsProcessing advance deposits on reservationsTracking future room availabilities on the basis of reservationsPreparing letters of confirmation for visa supportHandling daily correspondence. Responding to inquiries and making reservations as neededConfiguring rates in the hotel property management systemAdvising guests about hotel services and facilities, providing information about the country and the cityArranging local transfersIssuing invoices to corporate clients Show less

Assistant to the General Manager

• May 2016 - Apr 2017

HR Specialist

• Jan 2015 - Apr 2017