IT Support Technician

• Jun 2023 - Present

IT Support Technician

• Aug 2021 - May 2023

➢Communicated with 50+ faculty/staff/Ph.D students via phone, email and remote login ➢ Learned to trouble shoot and set up technology (Printers, Speakers, Microphones, Laptops, Desktops) ➢ Assisted in the checking out/in process, included walking customer through the software and installation of applications, updated inventory, and answering any questions that they might have about the technology. ➢ Installed computer software and hardware systems components for college staff and computer laboratories ➢ Guided new Student IT Technicians in basic office job duties, and common troubleshooting solutions by helping create a reference guide for new hires. ➢ Helped manage equipment in conference rooms and research labs, and assisted in setting up virtual meetings which included making sure computers were in working conditions and all input/output devices were working effectively. Show less

SHPEtinas Director for SHPE UNT

• Apr 2021 - May 2022

➢ Encouraged and motivated young women pursuing a career in STEM, giving a community to rely on. ➢ Helped develop soft skills, to grow as professionals and individuals, so they can feel confident to tackle all the stereotypes and hardships that come with being a minority in STEM. ➢ Encouraged and motivated young women pursuing a career in STEM, giving a community to rely on. ➢ Helped develop soft skills, to grow as professionals and individuals, so they can feel confident to tackle all the stereotypes and hardships that come with being a minority in STEM.

Shift Team Lead

• May 2021 - Aug 2021

➢ Trained new employees on customer service etiquette and team efficiency. ➢ Built and maintained effective working relationship with peers and upper management ➢ Drove team success by completing assigned task quickly and accurately ➢ Rotated through series of 6 different stations each shift based on team needs ➢ Upheld high standards of productivity and quality in the workplace for high customer satisfaction ➢ Managed end of the day paperwork and ensured accuracy of accounting for the entire workday. Show less

Ticket Seller

• Sep 2020 - Apr 2021

Team Member

• Oct 2019 - Aug 2020

Team Member, with a leadership role. Trained new hires. Dealt with food preparation, and customer interaction. Responsible for cashier duties, as well as dishwashing duties. Was an all-around employee, and could manage any station I was assigned to. Team Member, with a leadership role. Trained new hires. Dealt with food preparation, and customer interaction. Responsible for cashier duties, as well as dishwashing duties. Was an all-around employee, and could manage any station I was assigned to.