Experience

Focal Fact

• Senior Customer Success Associate

  • Jul 2023 - Present

• Customer Success Associate

  • Jan 2023 - Jul 2023

  I work as a Customer Success Associate and my role involves expanding the network of industry experts for the company and managing clients' projects from beginning to end. My primary goal is to ensure that clients achieve their business objectives by utilizing the expertise of our professionals. I achieve this by identifying and engaging experts from various research sectors worldwide, building strong relationships with clients, and serving as their primary point of contact throughout their engagement with the network.In my job, I coordinate and facilitate experts who share industry-level expertise and insights, while also ensuring that experts are carefully vetted to avoid conflicts of interest and compliance issues. My role requires me to communicate with top-level decision-makers, such as C-levels, directors, presidents, owners, managers, and academics.I am responsible for working on a diverse range of projects across all industries and must possess strong time management and delegation skills to meet each task's targets. Additionally, I collaborate with multinational teams and individuals across the organization.For more info please contact contact@focalfact.com Show less



The Lake Hotel Killarney

• Ireland
• Hospitality
• 1 - 100 Employee

• Waitress

  • Feb 2020 - Dec 2022

• Sales And Marketing Associate

  • Jan 2022 - May 2022



The Killarney Park

• Ireland
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Apr 2018 - Feb 2019

• Waitress

  • Dec 2014 - Apr 2018

• Sales And Marketing Intern

  • May 2017 - Jul 2017