IT Service Delivery Manager

• Aug 2023 - Present

Senior Business Consultant/Service Delivery Manager

• Oct 2019 - Aug 2023

• Building and maintaining strong relationship with the clients and stakeholders. • Managing the delivery of change requests, working across several clients in different countries.• Monitoring and managing issue resolution to ensure client’s success.• Responsible for managing budget and financials• Responsible for achievement of all client KPI’s and contractual obligations, accountable for the overall performance of the provided support. • Working with a technical team and stakeholders to ensure high performing services and establishing an effective communication for post-incident reviews.• Maintaining proper procedures and documents to support exceptional service delivery• Using great leadership skills to maintain a highly performing technical team• Acting as a Data Security Officer ensuring security is maintained throughout a projects lifetime.• Ability to manage and prioritize tasks efficiently. Show less

Business Consultant

• Oct 2019 - Apr 2022

Administrator

• Jun 2018 - Sep 2019

Sales assistant

• Sep 2015 - Jun 2018

Peer Mentor

• Sep 2016 - May 2017

- Helped new students settle into their course - Prepare students for first year in college by engaging them to develop skills that helps them study - Support students that encounter problems and help them to solve them - Increase the quality of first year experience - Improved leadership and motivation skills - Helped new students settle into their course - Prepare students for first year in college by engaging them to develop skills that helps them study - Support students that encounter problems and help them to solve them - Increase the quality of first year experience - Improved leadership and motivation skills