Experience

Getriebebau NORD GmbH & Co. KG

• Germany
• Industrial Machinery Manufacturing
• 200 - 300 Employee

• Customer Service Manager

  • Jan 2019 - Present

  * Business Process of operating company integration* Supply* Logistic* Marketing* SAP, CRM

• Project Marketing Manager

  • Dec 2016 - Present

  * Order Processing/Customer Database* Strategic Partnership* Market Research* Sales Reports / Sales Planning* Fairs* SAP, CRM



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Sales Support Analyst

  • Apr 2012 - Dec 2016

  • Contract management and operation activities • Supply coordination• SKU-level planning, PLM (Product Life Management) exclusions/inclusions at Operating Unit level, material management, pricing• Tenders & investments• Planning• Business Reports• Key processes across commercial units• Lean projects

• Lead of Customer Service Operations

  • Jun 1998 - Mar 2012

  • Customer Service activities • Coordination of internal and external activities: Sales Accounts, Finance & Credit, Supply source, Logistic, Certification • Customer Master Data including audit trail• Credit assessment and performance • PLM (Product Life Management) • Pricing• Forecast • Marketing promotion activities, i.e. media advertisement, exhibitions, promotion materials • CoachingAchievments:• Customer Service Centre in Ukraine was successfully established in 2000 and worked with high level performance till transition to one of three Global Customer Service Centre within Global Company project• Smooth transition from Representative office to Operating Unit in Ukraine • Business Processes integration



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Administrator

  • Dec 1997 - Jun 1998



Trans Commodities, Inc.

• Delivery Process Coordinator

  • Jul 1996 - Dec 1997



EBRD

• United Kingdom
• Banking
• 700 & Above Employee

• Interpreter / Business Assistant in Project Evaluation

  • Feb 1994 - Dec 1994