Experience

Visa Solutions USA

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Junior Recruiter Specialist

  • Sep 2021 - Present



RS

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Representative

  • Aug 2019 - Jun 2021

  - Indirect contact with the customers: phone calls, mailbox, webchat - Incoming orders entry in SAP order management system - Complaints and returns processing - Invoice documents management: invoice corrections, duplicates, debit memos, corrective notes - Backlog and backorder management - Daily contact with the logistics partners - Indirect contact with the customers: phone calls, mailbox, webchat - Incoming orders entry in SAP order management system - Complaints and returns processing - Invoice documents management: invoice corrections, duplicates, debit memos, corrective notes - Backlog and backorder management - Daily contact with the logistics partners



Costa Coffee

• United Kingdom
• Retail
• 700 & Above Employee

• Cafe Manager's Assistant

  • Dec 2018 - May 2019

  - Operational supervision of the cafe's functioning: reporting of sales results, carrying out an inventory of fixed assets, controlling the costs of the cafe- Cafe management: implementation of the sales budget, control of brand standards, ensuring continuous proper customer service, product quality control, control of documents and operating forms, ensuring the correct flow of information- Managing the staff in the cafe

• Shift Manager

  • Dec 2016 - Nov 2018

  - Conducting internal audits- Regular product inventory to ensure continuity of service- Maintaining relationships and close cooperation with other units of the company (cafes / support center)

• Barista

  • Oct 2015 - Nov 2016

  - Customer service