Experience

Choice Hotels Asia-Pac

• Hospitality
• 1 - 100 Employee

• Franchisee Performance Consultant

  • May 2021 - Present

  Working in a fast-paced environment providing professional customer service and timely support to both external (Franchisees) and internal stakeholders (Sales, Marketing, Franchisee Performance Managers, Procurement, Finance, and Revenue Management) within the Business Support Centre unit. Actively involved in The Marketplace, Choice Hotels dedicated procurement portal. Tasks include project managements for branded collaterals, developing comm plan for monthly procurement newsletters, and providing advice and assistance with orders. Other responsibilities also include supporting Marketing team in Photography Refresh project, prize/vouchers promotions, eDM newsletters and articles, sales flyers, and other ad hoc tasks. Some of the achievements that I would be proud of include: - Choice Hotels Asia-Pac Award for Corporate Excellence / ACE (Oct 2021) - Employee of the Year 2021 (Dec 2021) - International Champions of Choice Nominee from Asia Pacific (July 2022) Show less



ByNataliaCo

• Small Business Owner

  • Aug 2016 - Jul 2023

  - Offer customisable commission artworks utilising watercolour, crafts, and Procreate programs - Manage content, regular and positive engagement in social media account - Manage an Etsy online handmade shop with regular incoming orders - Communicate frequently with customers in developing ideas, revisions, until final deivery to accommodate their needs - Offer customisable commission artworks utilising watercolour, crafts, and Procreate programs - Manage content, regular and positive engagement in social media account - Manage an Etsy online handmade shop with regular incoming orders - Communicate frequently with customers in developing ideas, revisions, until final deivery to accommodate their needs



Premium Global Mobility

• Singapore
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Freelance Website Copywriter

  • Apr 2021 - May 2021

  Produced overall content, writing, and editing copy for the company website in a persuasive, marketable course of action Produced overall content, writing, and editing copy for the company website in a persuasive, marketable course of action

• Revenue Management Analyst

  • Oct 2019 - May 2020

  - Produced daily and monthly reports for Revenue Managers related with key revenue management indicators - Analysed and interpreted properties’ business reports and multiple data sources - Produced daily and monthly reports for Revenue Managers related with key revenue management indicators - Analysed and interpreted properties’ business reports and multiple data sources



PT Grand Indonesia

• Indonesia
• Leasing Non-residential Real Estate
• 300 - 400 Employee

• Tenant Relations Senior Executive

  • Jan 2010 - Aug 2012

  - Supervised departmental activities and communications of the tenant relations division - Organized monthly Grand Indonesia’s Tenants Newsletter and presented the drafts to upper management for approval - Prepared calculation, internal memo, draft letters to tenants related with collection, rent concession, early-termination, and tenancy matters - Assisted in preparing regular departmental reports for management - Supervised departmental activities and communications of the tenant relations division - Organized monthly Grand Indonesia’s Tenants Newsletter and presented the drafts to upper management for approval - Prepared calculation, internal memo, draft letters to tenants related with collection, rent concession, early-termination, and tenancy matters - Assisted in preparing regular departmental reports for management



Rangeaire Pty Ltd

• Assistant Director

  • Nov 2006 - Jun 2008

  - Managed day-to-day operations and reporting to the Director - Addressed customer inquiries, proposed suggestions and negotiated conflicts (after-sale service & other issues in factory) - Responsible in accounts payable, accounts receivable, reconciliations, debtor & creditor analysis, purchase & sales order, sales quote - Managed day-to-day operations and reporting to the Director - Addressed customer inquiries, proposed suggestions and negotiated conflicts (after-sale service & other issues in factory) - Responsible in accounts payable, accounts receivable, reconciliations, debtor & creditor analysis, purchase & sales order, sales quote