Experience

CyraCom Language Solutions

• United States
• Translation and Localization
• 700 & Above Employee

• Certified Medical Interpreter

  • Oct 2021 - Present

  Bridge the language gap between English speakers and Spanish speakers who seek medical attention using Outbound Phone Interpretation (OPI) and Video Remote Interpretation (VRI) Bridge the language gap between English speakers and Spanish speakers who seek medical attention using Outbound Phone Interpretation (OPI) and Video Remote Interpretation (VRI)



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Remote BofA Fraud Risk Specialist

  • Apr 2021 - Sep 2021

  Creation and resolution of fraud cases according to the client's' ability to authenticate/verify their identity.

• Remote BofA Fraud Prevention Specialist

  • Oct 2020 - Apr 2021

  Key subject in the implementation of a strategy to detect fraudulent transactions or banking actions that could cause financial and reputational damage to the customers and the bank.

• Remote BofA Customer Service Agent

  • Sep 2020 - Oct 2020

  First hand prepaid debit cards' information provider.

• Remote DUA MassGov Customer Service Agent

  • Jun 2020 - Sep 2020

  Core customer service provision to both applicants and beneficiaries of the Pandemic Unemployment Assistance (PUA) program.



Sears

• United States
• Retail
• 700 & Above Employee

• Merchandiser/Customer Assisting Associate

  • Jul 2018 - Nov 2018

  Full merchandise handling: From stock to check out. Full merchandise handling: From stock to check out.



Bealls, Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2017 - Jan 2018

  Main sales team member. Main sales team member.