Experience

Copper Mountain Community College

• United States
• Higher Education
• 100 - 200 Employee

• Student Support Specialist II

  • Oct 2021 - Present

  Provide assistance and information to students, staff, and the public regarding admissions, registration, transfer process and eligibility, and enrollment. Assist with the coordination of office activities and resolve day-to-day office issues. Determine student legal residence status in accordance with Federal and State laws and regulations; serve as a resource for students on issues of residency; approve or deny residency accordingly. Record, update and maintain information, application, and other related documentation in the appropriate computing system. Maintain student records and files including updating vital information such as name, social security number, address, telephone or other changes to student records; admission information, transcripts, placement and other appropriate documents; update student database with changes; verify changes for accuracy. Assist in the training and provide work direction of assigned personnel and student workers. Process requests for adds, drops, grade changes, class audits, community education registration and student success center registration, exceptions, repeat courses, and academic renewals in accordance with State and College policies and guidelines; submit documentation to appropriate personnel Perform complex secretarial duties for multiple persons requiring typing, editing, or proofreading of materials, such as correspondence, brochures, flyers, newsletters and statistical data; distribute information and follow-up as necessary; prepare letters, emails and other correspondence. Maintain internal and external databases related to outgoing and incoming transcript processing. Participate in transcript evaluation activities related to degree audit evaluation; verify student cumulative data and grade point average, and conversion of data to semester system if prior educational institution operated on a quarter system. Show less