Relationship Manager (Industry)

• Sep 2022 - Present

Penta is the world's first comprehensive stakeholder solutions firm, helping businesses strengthen their decision-making and understanding of their stakeholders. As a Relationship Manager for Industry Sector, I act as the voice of the customer and work closely with our clients, supporting them to optimise and maximise their ROI through Penta’s offerings. Penta is the world's first comprehensive stakeholder solutions firm, helping businesses strengthen their decision-making and understanding of their stakeholders. As a Relationship Manager for Industry Sector, I act as the voice of the customer and work closely with our clients, supporting them to optimise and maximise their ROI through Penta’s offerings.

Volunteer Translator (ES/BR/EN > PL)

• Apr 2020 - Nov 2022

TED is a nonprofit organisation devoted to spreading ideas in communities around the world in the form of short, powerful talks – TED Talks. TED covers almost all topics — from science to business to global issues — in more than 110 languages. Working as a volunteer translator and reviewer, I translate from ES/BR/EN to PL and subtitle videos to enable these inspiring ideas cross languages and borders. TED is a nonprofit organisation devoted to spreading ideas in communities around the world in the form of short, powerful talks – TED Talks. TED covers almost all topics — from science to business to global issues — in more than 110 languages. Working as a volunteer translator and reviewer, I translate from ES/BR/EN to PL and subtitle videos to enable these inspiring ideas cross languages and borders.

Relationship Manager (Industry)

• Nov 2019 - Sep 2022

Trusted by the Global 2000, alva is a leading solution for Reputation Intelligence. alva combines machine learning and AI technology with sector analyst expertise in order to help the world’s leading companies better manage their stakeholder engagement and link reputation to business performance. Hired as Account Manager to enhance customer experience and to build strong, trusted adviser relationships with existing clients through proactive communication and efficient client account management. Trusted by the Global 2000, alva is a leading solution for Reputation Intelligence. alva combines machine learning and AI technology with sector analyst expertise in order to help the world’s leading companies better manage their stakeholder engagement and link reputation to business performance. Hired as Account Manager to enhance customer experience and to build strong, trusted adviser relationships with existing clients through proactive communication and efficient client account management.

Association Executive for Africa and Asia Pacific

• Dec 2016 - Nov 2019

Morison KSi is a leading global association of independently owned professional service firms. The mission of the association is to provide members and their clients with access to high-quality professional accountancy, auditing, tax and consulting in locations around the world. As Account Manager for Africa and Asia Pacific, I was the primary contact for key accounts and stakeholders. My main focus was on developing and maintaining a trusted adviser relationship with both potential and existing member firms as well as seeking new business opportunities. I was able to achieve this through proactive communication, timely and successful service delivery, and honest and trustworthy interactions. I represented the voice of client, identified value-added services and areas for improvement, and managed projects to implement new processes. • Maintained client retention for the regions of Africa and Asia Pacific at over 90% for 3 years. • Secured five new clients in two months by managing and deploying a development action plan for Africa. • Created and increased company social media presence on LinkedIn and Twitter by 50%. Show less

Freelance Translator, Copywriter & Content Marketer

• Sep 2014 - Aug 2018

Give You My Word was my freelance business, started with a few other professionals in order to meet bespoke customer needs. We saw a need for premium authentic copywriting and translation services that encourage business conversations and generate conversions. As the founder of the business, I was in charge of all business activities: from seeking new business opportunities through extensive networking to customer and stakeholder relationship management to resolving conflicts and developing client care strategies. • Helped businesses streamline their copy for readability and impact across all channels, including blogs, brochures, e-mail templates, landing pages, price lists, glossaries, etc. • Produced individually tailored web content in EN and PL. • Designed, planned and executed content marketing strategies for better conversion. • Delivered premium EN <> PL translation services. Show less

Account Manager & Marketing Assistant

• Feb 2016 - Nov 2016

Team@One is the first Polish virtual office in the UK. With years of experience in the world of business and finance, the company supports Polish and British entrepreneurs in creating investment opportunities and expanding their business onto foreign markets. Hired as Account Manager & Marketing Assistant to develop long-term, trusted adviser relationships with a portfolio of clients and key stakeholders, develop and implement proactive communication and client care strategies, provide excellent customer experience (CX), and identify and pursue new business opportunities. • Improved company cash flow by 25% in three months by curating leads, cross-selling and up-selling company services, following up on outstanding payments, and renewing expired contracts. • Streamlined and boosted business operations by 25% through effective implementation of ZOHO CRM practices. • Increased social media engagement by 40% by managing company blog and social media accounts. • Hired and managed a team of 4 copywriters and translators to enhance the quality of blog content and successfully deploy a new online presence strategy, resulting in increased website traffic by 75%. Show less

Receptionist & Office Administrator

• Aug 2012 - Feb 2016

ApartmentsApart is Europe's largest independent apartment operator created with a mission to provide its customers with high standard accommodation and a unique holiday experience. Hired as a Receptionist and then Office Administrator, I took on a wide range of responsibilities including, among others, managing front desk procedures, managing cross-functional teams, taking and re-locating complicated reservations, and managing office processes and systems. My main focus was always to enhance customer experience, be that through high-quality customer service, handling concerns and feedback, or delegating tasks to make sure specific customer needs are identified and met.• Increased monthly revenue by 20% by maximising apartment occupancy and handling overbookings.• Reduced time spent on office day-to-day operations by 25% by re-organising filing systems, creating clear procedures and timescales.• Managed a team of 15-20 cleaners and maintenance workers, which resulted in reduced travel time between jobs, improved overall efficiency and enhanced customer satisfaction.• Improved customer satisfaction and drove repeat business by delivering consistent, helpful and friendly customer service. Show less

Receptionist

• May 2012 - Aug 2012

English Tutor

• Aug 2010 - May 2012

I taught groups as well as individuals from the age of 7 to 50. The topics we covered were, among others, Travel & Tourism, Law, Business, General English, Fashion. I also prepared students for various exams e.g. FCE, CAE, LCCI for Tourism. I helped preparing teaching aids such as board games, flashcards etc. I taught groups as well as individuals from the age of 7 to 50. The topics we covered were, among others, Travel & Tourism, Law, Business, General English, Fashion. I also prepared students for various exams e.g. FCE, CAE, LCCI for Tourism. I helped preparing teaching aids such as board games, flashcards etc.

English Tutor

• Oct 2010 - Oct 2011

I taught groups as well as individuals from the age of 18 to 50. The topics we covered were, among others, Building Construction, Auditing, Business, General English. I also prepared students for job interviews and various exams, e.g., FCE, CAE. I taught groups as well as individuals from the age of 18 to 50. The topics we covered were, among others, Building Construction, Auditing, Business, General English. I also prepared students for job interviews and various exams, e.g., FCE, CAE.