Experience

Scavolini Store London West Hampstead
• United Kingdom
• Retail
• 1 - 100 Employee
• Contract Designer

  • Jan 2023 - Present


Derma Institute UK

• Business Manager

  • Oct 2021 - Dec 2022

  - Sending 25-30 emails/daily, delivering a great service to the customer. - Creating a more efficient workspace by proactively anticipating department's needs. - Assisting and training new employees for franchises in Australia, Dubai, Canada and the UAE. - Organizing and managing sensitive data input in over 5 excel spreadsheets daily and generating weekly reports. - Invoicing patients and clients for deposits and balances. - Completing learner registration on OTHM, updating learner details, and confirming training dates with the learner prior to their course. - Changing and updating prices and dates of courses on the website. - Reporting weekly and monthly the company's profit and managing the input of about 6 digits per month. - Creating sales strategies, calendar of promotions and designing new templates for campaigns of course days and new offers. - Sending campaigns monthly to reach future clients and to help with post sales using Campaign monitor and CRM. - Creation of graphic designs for ads in social medias and email shots. - Individual follow-up of about 60 students of the Level 7 Diploma course. Sending weekly emails, new course dates as well as scheduling mentoring. In addition to pursuing the payment of installments, sending invoices and updating the individual evolution in Excel spreadsheets and CRM system. - Rota creation of 16 doctors with 3 months in advance and agenda of the two directors and one operations manager. - Managing and monitoring about 12 staffs from different areas of the company (sales/admin/marketing). - Reproduction of Excel spreadsheets and email templates on CRM for franchises in Australia, Canada, UAE and Dubai. - In charge of the ordering and storage of all administrative and medical supplies. - Organization and scheduling of hotels and meeting rooms in Birmingham, Manchester and Edinburgh with 3 months before the event, informing demands of the day of course, number of participants and signing contracts. Show less



Oree Boulangeries

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Assistant Manager

  • Oct 2020 - Oct 2021

  - Interviewing and training new employees. - Managing staffs and making sure they are fulfilling their tasks. - Responsible for organization of products in stock, stock control, contacting suppliers and placing orders in excel spreadsheets. - Happily, fulfilling customer orders. Memorizing over 50 items and creating custom drinks for 80 to 200 customers a shift. - Managing meticulously the cashflow operations totaling around £2,000 per shift. - Providing friendly customer service all while remaining calm during periods of high volume. Show less



Lara Borges Arquitetura

• Junior Interior Designer

  • Jan 2019 - Dec 2019

  - Welcome customers, reply to emails, answer WhatsApp and phone calls. - Participate in meeting with customers, noting the important points of the meeting. - Verification and correction of technical and layout floor plans. - Material specifications (floor, wall paint, furniture). - Creation of 3D models of indoor spaces and furniture using SketchUp. - Creation of humanized floor plants. - Technical design of wardrobes, kitchen and bathroom cabinets. - Welcome customers, reply to emails, answer WhatsApp and phone calls. - Participate in meeting with customers, noting the important points of the meeting. - Verification and correction of technical and layout floor plans. - Material specifications (floor, wall paint, furniture). - Creation of 3D models of indoor spaces and furniture using SketchUp. - Creation of humanized floor plants. - Technical design of wardrobes, kitchen and bathroom cabinets.



Paulo Rehm

• Brazil
• Architecture and Planning

• Junior Architect

  • Jan 2018 - Dec 2018

  - I dealt with customer service, answering emails and phone calls, printing and organizing documents. - Checking errors pointed out in the blueprints and correcting in the AutoCAD project. - Passing the blueprints to AutoCAD. - Creating layout plans and specifying window and door frames in floor plans. - Creation of humanized floor plants. - I dealt with customer service, answering emails and phone calls, printing and organizing documents. - Checking errors pointed out in the blueprints and correcting in the AutoCAD project. - Passing the blueprints to AutoCAD. - Creating layout plans and specifying window and door frames in floor plans. - Creation of humanized floor plants.