Natalia Sanchez

Senior Document Coordinator at BM Global Services Buenos Aires
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Contact Information
us****@****om
(386) 825-5501
Location
Argentina, AR
Languages
  • Spanish Native or bilingual proficiency
  • English Full professional proficiency
  • Portuguese Limited working proficiency
Skills

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Credentials

  • Data Analysis with R Programming
    Coursera
    Mar, 2023
    - Nov, 2024
  • Google Data Analytics Certificate
    Coursera
    Mar, 2023
    - Nov, 2024
  • Specialized Program - Google Data Analytics
    Coursera
    Mar, 2023
    - Nov, 2024
  • Become a Six Sigma Yellow Belt
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Statistics Foundations 1: The Basics
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Share Data Through the Art of Visualization
    Coursera
    Jul, 2022
    - Nov, 2024
  • Lean Six Sigma Yellow Belt Certified
    BM Global Services Buenos Aires
    Jun, 2022
    - Nov, 2024
  • Analyze Data to Answer Questions
    Coursera
    Mar, 2022
    - Nov, 2024
  • Prepare Data for Exploration
    Coursera
    Feb, 2022
    - Nov, 2024
  • Process Data from Dirty to Clean
    Coursera
    Feb, 2022
    - Nov, 2024
  • Ask Questions to Make Data-Driven Decisions
    Coursera
    Jan, 2022
    - Nov, 2024
  • Foundations: Data, Data, Everywhere
    Coursera
    Dec, 2021
    - Nov, 2024
  • Giving and Receiving Feedback
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Learning ITIL®
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Lean Six Sigma: Analyze, Improve, and Control Tools
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Lean Six Sigma: Define and Measure Tools
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Project Management Foundations
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Project Management Foundations: Teams
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Statistics Foundations: 1
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • De-Escalating Intense Situations
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Innovative Customer Service Techniques
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Operational Excellence Foundations
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Six Sigma Foundations
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Lean Six Sigma Foundations
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • PowerPoint: Creating an Infographic
    LinkedIn
    May, 2020
    - Nov, 2024

Experience

  • BM Global Services Buenos Aires
    • Argentina
    • Information Services
    • 200 - 300 Employee
    • Senior Document Coordinator
      • Mar 2022 - Present

      Responsible for processing complex client requests in one or more DS service lines. Delivering process and refresher training for new and existing team members. Involved in the internal quality process by conducting quality audit checks.

    • Document Specialist Coordinator
      • Oct 2019 - Mar 2022

      Document processing using Office software, data transcription, and other various types of requests. Specialized in enhanced PowerPoint presentations. Design and delivery of brand compliance training (PowerPoint) for fellow team members and new coordinators. Client management tasks. Developed a collaborative database to manage operational knowledge for the team (Yellow Belt Certification Project).

  • Martinez de Hoz & Rueda (MHR)
    • Legal Services
    • 1 - 100 Employee
    • Founding Partner Secretary
      • Feb 2018 - Oct 2018

      Legal document formatting, editing, and archiving. Personal and professional agenda management. Events and travel coordination. Office management duties. Legal document formatting, editing, and archiving. Personal and professional agenda management. Events and travel coordination. Office management duties.

  • Perez Alati, Grondona, Benites & Arntsen
    • Argentina
    • Law Practice
    • 100 - 200 Employee
    • Founding Partner Secretary
      • Sep 2016 - Feb 2018

      Legal document formatting, editing, and archiving. Personal and professional agenda management. Events and travel coordination. Firm’s website management. Assistance to other Founding Partners. Legal document formatting, editing, and archiving. Personal and professional agenda management. Events and travel coordination. Firm’s website management. Assistance to other Founding Partners.

  • GSS SRL
    • Buenos Aires Province, Argentina
    • Workflow Specialist
      • Feb 2014 - Mar 2015

      Requirement analysis. Case assignment to technical teams and follow-up. Provided support in on-site client training. Requirement analysis. Case assignment to technical teams and follow-up. Provided support in on-site client training.

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Quality Analyst
      • Mar 2011 - Oct 2012

      Quality and productivity data analysis. Creation of reports for Management. Planning and implementation of quality projects in operational teams. Performed internal quality audits for a team of 20 operators. Design and delivery of training courses for fellow new analysts and management personnel.Developed and implemented a system of links in Backup & Restore form making the request of hardware (tapes) more agile.

    • Disaster & Recovery Operator
      • Mar 2009 - Feb 2011

      Data recovery tasks for 250 IBM sites around the world. Monitoring of backup jobs and remote tape management. Data verification and client service duties.

    • Mainframe Operator
      • Jun 2008 - Feb 2009

      Monitoring and control of IBM's batch jobs on the Mainframe platform. Launch of batch strings. Sysout analysis. Active Directory management. Notifications to users. Error and anomalies reporting to support teams.

  • Wall Street English
    • Spain
    • Education Administration Programs
    • 700 & Above Employee
    • Recepcionist
      • Jan 2008 - May 2008

      Bilingual customer service. Assistance to the Center's Director. Agenda management and event programming. New contracts and archive management. Cash flow control and monthly accounting reports to headquarters. Office management. Bilingual customer service. Assistance to the Center's Director. Agenda management and event programming. New contracts and archive management. Cash flow control and monthly accounting reports to headquarters. Office management.

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Call center Agent
      • Jul 2007 - Nov 2007

      Call center agent. Technical support to Motorola customers in the USA. Call center agent. Technical support to Motorola customers in the USA.

Education

  • Universidad Empresarial 'Siglo 21'​
    Bachelor of Business Administration - BBA, Business Administration, Management and Operations
    2021 - 2024
  • Universidad Abierta Interamericana
    Diseñador Gráfico, Communication

Community

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