Auxiliar administrativo

• Aug 2022 - Present

Booking Assistant

• Nov 2017 - Aug 2022

Booking Assistant

• Mar 2016 - May 2017

- Agreeing service levels, contracts and costs - Confirming customer names with airlines/hotels - Providing pricing information - Administrative tasks such as providing copies of invoices or updating traveler profiles - Answer calls and e-mails from corporate clients in a polite, efficient and professional manner - Collecting, evaluating and responding (as appropriate) to customer feedback - Maintain the outstanding level of customer service provided by the team - Agreeing service levels, contracts and costs - Confirming customer names with airlines/hotels - Providing pricing information - Administrative tasks such as providing copies of invoices or updating traveler profiles - Answer calls and e-mails from corporate clients in a polite, efficient and professional manner - Collecting, evaluating and responding (as appropriate) to customer feedback - Maintain the outstanding level of customer service provided by the team

Front desk / Receptionist

• Jan 2010 - Mar 2016

Main Responsibilities: - To maintain an inventory of vacancies. - Reservations and room assignments. - Check in and check out of guests. - Register arriving guests and assign rooms. - Answer enquiries regarding hotel services and registration - Provide information about services available in the community and respond to guests' complaints. - Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems. - To provide a friendly welcome and high-quality service over the phone and upon the guest’s arrival to the hotel. - Find suitable solutions to meet customers’ needs depending on the possibilities available at the hotel. Show less

Sales and events internship (Sales/events Department)

• Dec 2014 - May 2015

Main responsabilities: - Work closely with other members of the hotel management team to identify marketing priorities. - Review future booking levels to plan dates for promotions to increase occupancy rates. - Work with the event management team to schedule marketing to attract additional conferences and events. - Share the results of customer satisfaction surveys and customer reviews to enhance standards of customer care. Main responsabilities: - Work closely with other members of the hotel management team to identify marketing priorities. - Review future booking levels to plan dates for promotions to increase occupancy rates. - Work with the event management team to schedule marketing to attract additional conferences and events. - Share the results of customer satisfaction surveys and customer reviews to enhance standards of customer care.

Azorin Museum Guide

• Jun 2009 - Nov 2009

Supply information and conducts tours for visitors Meeting and greeting museum visitors, managing visitors’ access to exhibits and maintaining security Maintain records of attendance, and assist with installing and dismantling exhibits Supply information and conducts tours for visitors Meeting and greeting museum visitors, managing visitors’ access to exhibits and maintaining security Maintain records of attendance, and assist with installing and dismantling exhibits

Sales Agent and Events for Different Brands

• Dec 2007 - Jun 2009

Promotional Activities Congress and Conventions. Corporate Events Promotional Activities Congress and Conventions. Corporate Events

Tourist Guide

• Aug 2008 - Sep 2008

Guía turístico en la campaña PLAN REVITALIZACION DE COMARCAS DE INTERIOR para la Generalitat Valenciana, Agencia Valenciana de Turismo, Diputación de Valencia, Castellón, Alicante, Federación valenciana de desarrollo rural, el turismo de interior. Guía turístico en la campaña PLAN REVITALIZACION DE COMARCAS DE INTERIOR para la Generalitat Valenciana, Agencia Valenciana de Turismo, Diputación de Valencia, Castellón, Alicante, Federación valenciana de desarrollo rural, el turismo de interior.