Experience

Cortex

• United States
• Software Development
• 1 - 100 Employee

• Registered Nurse

  • Mar 2021 - Present

  Registered Nurse Reputation Manager June 2022- Present -Makes calls from remote setting to patients of customers that have agreed to try and let nurses get more 5-star, positive online reviews for them. These include CNS (Community Nursing Services), Ensign buildings, Ignite, and others. Registered Nurse Caller- Independent Contractor May 2022- Present -Makes follow up calls from remote setting to patients who are currently receiving home health services, recently discharged from home health services, a resident of a long-term care facility, recently discharged from a skilled nursing facility, receiving services from a home care company, or receiving services from a physician group -Gathers valuable information on the patients’ health statuses to provide to agencies and facilities with the information they need to better serve the patient -Gathers feedback about patients’ experiences to alert the patients’ care teams of anything that needs attention Registered Nurse Call Agent March 2021- June 2021, December 2021- Present -Answers incoming calls as a registered nurse in a remote setting from an assigned call center -Answers patients’ questions regarding scheduling for COVID-19 vaccinations or homebound COVID-19 testing -Performs assessment over the phone to determine qualification for services -Navigates assigned database to search for and/or input patient information Properly schedules patients for COVID-19 vaccinations or homebound testing -Reports COVID-19 results to patients -Appropriately explains the meaning of COVID-19 results and shares scripted recommendations per CDC guidelines -Directs patients appropriately if unable to answer questions within scope of practice Documents calls utilizing an assigned database, spreadsheet, or special forms -Handles all calls and patient information appropriately using HIPAA guidelines Show less



Sunrise Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Registered Nurse

  • Jan 2017 - Jan 2020

  -Promotes the Profession of Nursing -Creative problem solving skills using critical thinking, active listening skills and empathy -Adheres to and promotes proactive patient, personal and facility safety -Demonstrates a professional approach to open and honest communication skills -Delegation skills in receiving and assigning responsibilities -Promotes positive Customer Service with a Patient and Family Centered Care Philosophy -Seeks opportunities to improve care or system process; Incorporates Performance Improvement principles and data -Supports and contributes to the success of the hospital’s mission and vision -Meets Standard of Practice and Care using established policies and procedures of the facility -Maintains a collegial responsibility for team building on all levels including knowledge sharing and educating -Ensures care is delivered with an awareness to resource management -Active case management of the patient’s healthcare process -Promotes positive customer service with colleagues, physicians, guests, patients and vendors. -Maintains unit specific competencies as attached. -Performs duties and responsibilities of all lesser included jobs -Performs other duties as assigned -Assumes the role as Team Leader to serve as a clinical resource in the application and adherence of hospital policies and procedures, as well as standards of care in the provision and supervision of patient care using the nursing process -Promotes quality patient care ensuring patient care meets all national, corporate, and hospital quality standards of care Show less



New York & Company

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2013 - Nov 2015

  Sales Associate November 2013- August 2014 then September 2015-November 2015 -Greets customers -Provides information on product and promotions -Performs fitting room services -Handles cashier transactions -Handles returns/exchanges -Answers phone calls -Organizes sales floor -Processes shipment -Performs opening/closing store duties -Offers store credit card for frequent customers -Helps with floor set changes Assistant Store Manager October 2014-September 2015 -Manages associate performance by acting as store sales lead or coach -Manages payroll when needed -Accepts and scanned shipment into store’s database -Opens/closes registers with additional knowledge on registers’ functions -Practices customer service -Oversees store sales and implements positive reinforcement for increasing sales and credit applications -Organizes back stock and pulled product onto sales floor when needed -Manages store visuals according to company standards -Updates store's marketing upon company's request -Holds accountability to report to store manager or district manager with store related dilemmas -Performs bank runs for deposit drops or to maintain adequate store currency change Managerial Services Assistant (Keyholder) August 2014- October 2014 -Performs managerial closing/opening duties when needed -Acts as store sales leader for designated associates on the floor Show less



Summerlin Dance Academy

• Las Vegas, Nevada Area

• Dance Substitute

  • Jun 2008 - Nov 2015

  -Substitutes for dance instructors -Takes roll call -Works with children (3-16yrs) -Is responsible for 5-20 students at a time -Provides a warm up -Teaches choreography -Helps with dance technique -Substitutes for dance instructors -Takes roll call -Works with children (3-16yrs) -Is responsible for 5-20 students at a time -Provides a warm up -Teaches choreography -Helps with dance technique



Puma

• Las Vegas, Nevada Area

• Sales Associate

  • Oct 2012 - Jul 2013

  -Greets customers -Provides information on product and promotions -Maintains sales goals -Handles cashier transactions -Provides service in regards to shoes, apparel, and accessories -Handles store’s retail database -Replaces sales floor merchandise -Handles stock transfers and shipment -Answers phone calls -Manages and perform opening/closing duties -Helps Spanish speaking customers -Greets customers -Provides information on product and promotions -Maintains sales goals -Handles cashier transactions -Provides service in regards to shoes, apparel, and accessories -Handles store’s retail database -Replaces sales floor merchandise -Handles stock transfers and shipment -Answers phone calls -Manages and perform opening/closing duties -Helps Spanish speaking customers



Las Vegas Athletic Clubs

• Las Vegas, Nevada Area

• Front Desk

  • Jun 2008 - Sep 2012

  -Greets and checks in members and guests -Answers phone calls -Books appointments -Manages sales rotations -Handles cash transactions -Answers questions and concerns -Communicates policies and fees -Maintains front desk cleanliness -Handles database for service -Gives tours -Translates or speaks to Spanish speaking members or guests -Greets and checks in members and guests -Answers phone calls -Books appointments -Manages sales rotations -Handles cash transactions -Answers questions and concerns -Communicates policies and fees -Maintains front desk cleanliness -Handles database for service -Gives tours -Translates or speaks to Spanish speaking members or guests



Target

• United States
• Retail
• 700 & Above Employee

• Sales Floor

  • Jun 2006 - Aug 2006

  -Assisted customers -Handled cashier transactions -Used barcode system -Managed assigned departments -Restocked items -Assisted customers -Handled cashier transactions -Used barcode system -Managed assigned departments -Restocked items