Experience

MS Galleon AG
• Junior Assistant

  • Aug 2019 - Present


Park Hyatt Vienna

• Austria
• Hospitality
• 1 - 100 Employee

• Demichef de Rang

  • Dec 2018 - Jul 2019

• Commis de Rang

  • Jun 2018 - Nov 2018



Deloitte Poland

• Legal Services

• E-marketing Assistant

  • Aug 2016 - Nov 2017

  • Managing an editorial calendar• Operating a Content Management System• Websites optimization (SEO)• Email marketing – maintenance, segmentation, execution, monitoring, reporting• Editing business graphics for a company website and profiles in social media (Photoshop)• Updating a company’s social media profile (Linkedin, Facebook, Twitter)• Web analytics and reporting against key metrics (Adobe Analytics – Omniture)• Recording and editing the podcasts (Studio One)

• Receptionist

  • Jul 2015 - Jul 2016

  • Greeting, assisting and directing guests, workers, visitors• Answering all incoming calls and handling caller’s inquiries• Providing office support services so as to ensure efficiency• Receiving and passing on fax messages• Maintaining a sufficient record of office supplies

• Marketing Assistant

  • Nov 2015 - Jan 2016

  • Organizing an annual Christmas event for employees• Preparation and distribution of a Christmas gifts for clients • Marketing team support in daily activities (i.e. the training organization



InterContinental Hotels & Resorts

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Aug 2015 - Oct 2015

  • Check- in and check- out guests using OPERA PMS system • Answering telephone inquiries promptly and transferring calls on • Dealing with and resolving customer complaints • Maximizing sales revenues through upselling • Providing information and literature about the hotel and city • Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of the shift • Check- in and check- out guests using OPERA PMS system • Answering telephone inquiries promptly and transferring calls on • Dealing with and resolving customer complaints • Maximizing sales revenues through upselling • Providing information and literature about the hotel and city • Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of the shift



Regent Warsaw Hotel

• Poland
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Mar 2014 - Jun 2015

  • Welcoming guests to the hotel in a polite, friendly and helpful manner • Check- in and check- out guests using the hotel’s OPERA PMS system • Taking payment from guests in the form of cash or credit cards • Answering telephone inquiries promptly & professionally & transferring calls on • Being a point of contact for guests should they have any queries • Dealing with and resolving customer complaints • Maximise sales revenues through up selling • Provide information and literature about the hotel and the nearest area • Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of the shift Show less



Hyatt Regency

• United States
• Hospitality

• Executive Lounge Guest Service Officer

  • Sep 2013 - Mar 2014

  • Providing an excellent service to the VIPs guests • Responsible for Front Office, Guest Relations and Concierge operations of VIP guests • Complete knowledge of property features and services, hours of operations, hotel restaurant concept, menu, hotel room types, amenities and hotel top guests • Serving Food & Beverage to guests • Up selling and revenue maximizing • Providing an excellent service to the VIPs guests • Responsible for Front Office, Guest Relations and Concierge operations of VIP guests • Complete knowledge of property features and services, hours of operations, hotel restaurant concept, menu, hotel room types, amenities and hotel top guests • Serving Food & Beverage to guests • Up selling and revenue maximizing


Cafe Pini
• Germany
• Barista

  • Jul 2013 - Sep 2013

Rue de Paris
• United States
• Hospitality
• 1 - 100 Employee
• Barista

  • Dec 2012 - Apr 2013

LPP S.A.
• 1 - 100 Employee
• Shop Assistant

  • Jun 2012 - Oct 2012