Experience

CCPORTER

• Poland
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Project Manager

  • Jan 2021 - Present

• Customer Support Manager

  • Mar 2019 - Dec 2020



Calabarzon sp. z.o.o

• Call Center Operational Manager

  • Oct 2018 - Feb 2019

  - Supervision of CC work with a distributed structure. Remote and local work with consultants of various nationalities- Supervision of sales on 7 European markets- Determining KPIs for each of the markets- Direct reporting to the Managing Director- Supervision over the recruitment of employees. Recruitment for remote work, in English- Creating sales and product materials also in English- Cooperation with the IT department in terms of CRM optimization- Management of… - Supervision of CC work with a distributed structure. Remote and local work with consultants of various nationalities- Supervision of sales on 7 European markets- Determining KPIs for each of the markets- Direct reporting to the Managing Director- Supervision over the recruitment of employees. Recruitment for remote work, in English- Creating sales and product materials also in English- Cooperation with the IT department in terms of CRM optimization- Management of consultants' working time- Conducting training and coaching Show more Show less



Studio Moderna

• Switzerland
• Retail
• 700 & Above Employee

• Telemarketing Supervisor

  • Nov 2014 - Aug 2018

  - Working with a team of 18 telesmarketers- Setting and implementing KPIs- Employee motivation,- Organization of group training, product training, coaching.- Creation and settlement of graphics.- Reporting to the Manager, co-creation of processes and procedures in force at CC- Co-creating and managing projects: Retenjca, Best Consultant of the Year.- Participation in recruitment processes, conducting recruitment interviews, participation in training- Organization… - Working with a team of 18 telesmarketers- Setting and implementing KPIs- Employee motivation,- Organization of group training, product training, coaching.- Creation and settlement of graphics.- Reporting to the Manager, co-creation of processes and procedures in force at CC- Co-creating and managing projects: Retenjca, Best Consultant of the Year.- Participation in recruitment processes, conducting recruitment interviews, participation in training- Organization of games and motivational games.- The title of the best Outbound sales team 2017 Show more Show less



Mediaten Sp. z o.o.

• Poland
• Advertising Services
• 1 - 100 Employee

• Sales Team Manager

  • Feb 2014 - Oct 2014

  - Supervising and managing the work of telemarketers- Setting KPIs- Controlling and accounting for the effects of telemarketers' work- Recruitment and training of employees, conducting group and individual coaching- Co-creating the CC strategy- Creation of sales reports, working time, financial and databases- Lead acquisition



Global Contact Center sp. z.o.o

• Sales Team Leader

  • Jan 2012 - Dec 2013

  Sales Team Manager- Managing a group of consultants- Daily employee motivation- Settlement of consultants' working time- Recruitment of employees- Organization and conducting of initial training, preparation of training materials, conducting coaching- Ongoing evaluation of the consultant's work- Supervision over the inflow of funds- Settlement of customer payments- E-mail contact with the client01.2012 - 04.2012Advertising Space Sales Specialist… Sales Team Manager- Managing a group of consultants- Daily employee motivation- Settlement of consultants' working time- Recruitment of employees- Organization and conducting of initial training, preparation of training materials, conducting coaching- Ongoing evaluation of the consultant's work- Supervision over the inflow of funds- Settlement of customer payments- E-mail contact with the client01.2012 - 04.2012Advertising Space Sales Specialist on the Internet- Telephone and e-mail contact with a business client- Telephone sales of internet advertising tailored to the client's needs- Debt collection- Participation in projects for telecommunications networks: Orange and Carrefour Mova. Show more Show less



"Promyk" opieka nad dziećmi

• Owner

  • Jan 2011 - Nov 2011

  - Care for children aged 12 months - 4 years- Conducting educational, physical and art classes for children- Supervision of employees, working time settlement- settlement of income, keeping current accounting- Taking care of supplies- Constant contact with the parents of the children- Assessment of children's progress- Establishing contacts with other institutions- Organization of excursions



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Junior sales consultant

  • Mar 2007 - Feb 2011

  - Handling incoming and outgoing calls- Assisting customers with payment processing, telecommunications services, and technical problems- Sale of additional services and acquisition of new customers.- Sale of offers for regular customers- Handling of e-mails and complaints from customers